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Team Leader Apprenticeship, KFC Restaurants - Colchester - High Street

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Colchester, Essex Lifetime Training

Job Reference:  VA/222916
Job level:  Apprentice
Employer:  Lifetime Training
Company Name:  KFC Restaurants - Colchester - High Street
Industry:  Hospitality
Job Type:  Contract
Salary:  £10,000 - £19,999
Salary and Benefits:  £10 per hour

Location

County:  Essex
City:  Colchester
Post Code:  CO1 1DA

Description

Brief overview of vacancy role:  KFC are looking for an experienced and dedicated individual to join their team in Winchester. If you fancy taking on the challenge and joining a global brand, read on!

Take one man with a big idea (and some serious style), add 11 herbs and spices, 1009 rejections, buckets of grit, ambition and southern hospitality and you've got KFC. It's simple, we're a people business that sells chicken and chips (and some other pretty epic stuff too).

We do things the right way. It isn't always easy, but it's always better. We lead with our hearts, work hard and play hard and we welcome everyone into into our big KFC family. It doesn't matter who you are, where you're from, or what your show size is - everyone has a place at the Colonel's table. All we ask is that you roll up your sleeves, get stuck in and treat our team like family and our guests as friends. It's what the Colonel would do.

As a Team Leader you will be "wingman" or woman to the Restaurant General Manager (RGM). You're an authentic brand ambassador who also happens to love our chicken and chips. Our Team Leaders have a wealth of experience coming from a variety of backgrounds, from supermarkets and pubs to high street retailers and even banks. You'll be empowered to partner with your RGM to run your restaurant like you own it. You'll also follow the Colonel's 6 key values: Integrity, Southern Hospitality, Authenticity, Grit, Hard work and Generosity.

Day to day responsibilities:

o Opening and closing the restaurant securely

o Overseeing that the restaurant is regularly cleaned - organising the cleaning schedules and doing spot checks to make sure it is being followed closely

o Daily training of staff to ensure your team are working to the best of their abilities

o Managing your team on shift and making sure customers are provided with the highest quality service

o Review guest feedback with the management team to guarantee continually improving customer satisfaction

o Plan for every potential opportunity to increase sales - including keeping an eye on any local events in the community and with competition

o Making sure the team are clear on their sales goals at the beginning of every shift

o Ensure good practice around all cash handling and in-store banking procedures. You'll have a strong understanding of how to control costs including labour costs, stock levels, ordering and deliveries

Benefits

In return for starting your apprenticeship with us, you will receive:

o A competitive hourly salary

o Quarterly performance-based bonus

o Pension contribution scheme

o 25% Staff discount

o Income protection scheme

o 28 days holiday (including bank holidays) with increased holiday entitlement the longer you are with us

o Benefits plans with options including gym memberships, health screening and travel insurance

Desired personal qualities:  At KFC, you will need to be driven to succeed and determined to progress and develop within your role. We are looking for someone who is: o Great in a leadership role o Passionate o Excellent communication skills o Consistent and proven customer service skills o A flexible approach to work hours and shifts
Desired qualifications:  No previous qualifications required
Desired skills:  We are looking for someone with experience of leading a team in the workplace, ideally in a hospitality or retail environment, with the following qualities: o A proven track record of improving the guest experience o An understanding profit and loss and cost management o Experience with decision making and leadership o Previous experience of implementing ideas and delivering creative change in the workplace
Training to be provided:  Hospitality Supervisor - Outlets L3 Apprenticeship Functional Skills in maths and English
Future prospects:  Ongoing training and development within KFC as well as through the apprenticeship training programme.
ref: (VA/222916)
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