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IT Support Level 3 Apprentice

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Chalfont St Peter, Buckinghamshire QA

Job Reference:  MP-33469-80417
Job level:  Apprentice
Employer:  QA
Industry:  IT
Job Type:  Full Time
Salary:  £10,000 - £19,999
Salary and Benefits:  Up to 14000 UKP per year

Location

County:  Buckinghamshire
City:  Chalfont St Peter
Post Code:  SL9 0RJ

Description

Who you’ll be working for:


The Epilepsy Society are the UK’s only charity transforming the lives of people with epilepsy through world-leading research, advocacy and care. They put people at the heart of everything they do; and hope to see the day when epilepsy is irrelevant.


What’s in it for you:


As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. 


90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.


You will be responsible for:


To ensure the delivery of a high quality, reliable support function to all employees throughout the Society via the helpdesk.



  • Documenting all IT issues highlighted to you and log all communication regarding the support request and resolution in our helpdesk system.

  • Assisting staff to overcome any difficulties they may be experiencing (e.g. printer failure, poor PC performance, telephone disconnections etc.)

  • Providing a professional, reliable and communicative service to all departments at the Society, ensuring a timely response, the appropriate prioritisation of calls and a suitable resolution.

  • Escalating any potential/serious issues or problems that need attention to the relevant party and the IT Manager.

  • Performing regular checks on all Comms room based equipment to ensure it is in an acceptable working order. Log any issues found within the IT helpdesk and manage their resolution.

  • Administering critical background admin applications.



  1. Active directory – manage the creation and deletion of starter and leaver network accounts, ensuring correct permissions are assigned via security groups and distribution groups are kept up to date.

  2. Aerohive - manage the creation and deletion of WiFi network accounts.

  3. Sophos – Ensure all devices have up to date Anti Virus software installed and that all viruses and malware are removed from the network in a timely fashion.

  4. Symantec BUE – Ensure backup jobs complete successfully (highlighting errors where necessary) and tapes are changed according to the rotation schedule.

  5. Orion SolarWinds – Monitor all connected devices highlighting errors and disconnections where necessary.



  • Working closely with external support organizations and contract staff to ensure that issues are prioritized correctly and adequately resolved, that we receive a timely response and that best practices and service levels are adhered to.

  • Working closely with the appropriate managers and other designated staff on IT projects and to provide advice and guidance on related matters.

  • Managing and maintaining the Society’s list of IT assets.

  • Reviewing, updating and maintaining staff user guides periodically.

  • Assisting in the identification and purchase of IT hardware and/or software raising purchase orders, seeking the relevant approval and reconciling once the item has been received.


You will need the following skills:



  • A desire for a career in IT

  • A keen interest in technology

  • Experience with the Windows operating systems

  • Experience with Microsoft office products (specifically Word and Excel)

  • A basic understanding of Office 365 - Desktop & Laptop Architecture

  • Experience in a customer facing role or similar

  • Ability to communicate effectively, both written and verbal

  • Ability to think logically and outside the box when troubleshooting issues

  • A commitment to ongoing training

  • A passion for technology, both new and old

  • Ability to learn quickly

  • Good time management and organisational skills

  • An ability to work to deadlines

  • A good eye for detail

  • Professional manner with strong work ethic


You must also share our values:



  • A commitment to offer the best care possible

  • Having trust and accepts all members of our team

  • Showing dignity and focus to improve the lives of others

  • Having trust and respect for our team and residents

  • Be open and truthful to support our care service


Entry requirements:


The entry requirements for this Azure Cloud Support Specialist programme are as follows:



  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject


You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.


If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 


Find out more here: https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx


Working week:


37.5 hours per week


Future prospects:


92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.


Important information:


QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.


To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

ref: (MP-33469-80417)
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