4 weeks ago

It’s been said that customer service is the new marketing. Why is that? Courteous treatment will make a customer a walking advertisement. Customer service is at the heart of a company without outstanding customer service there would be no customers, its the difference between customer loyalty and those who jump ship.

Customer service is relevant to pretty much every single job out there. It’s a great foundation for getting into any industry – from retail or banking to hospitality or healthcare. And better yet; there are plenty of progression routes. You could become a customer service assistant, customer relationship manger or senior advisor. During a customer service based Apprenticeship you’ll develop skills that are valuable to employers in any sector.

What skills will you learn?

An Apprenticeship in customer service will teach you invaluable skills that can be transferable to any job. The customers perception will become your reality in work. You’ll learn that kindness and courtesy are at the root of positive customer service experience and that your most unhappy customers are your greatest source of learning. This Apprenticeship will help to develop your communication skills, deal with complaints and queries and train you to provide excellent customer service.

Here is a simple but powerful rule: Always give people more than they expect to get.

Daily responsibilities as a customer service Apprenticeship

Almost all types of organisations employ customer service representatives and often their duties and responsibilities vary depending on the type of the organisation and industry. Overall as a customer service Apprentice you will be expected to:

  1. deal directly with customers either by telephone, electronically or face to face
  2. respond promptly to customer inquiries
  3. handle and resolve customer complaints
  4. provide pricing and delivery information
  5. perform customer verifications
  6. set up new customer accounts
  7. process orders, forms, applications and requests
  8. work towards a deadline to meet customer time frames
  9. direct requests and unresolved issues to the designated resource
  10. manage customers’ accounts
  11. keep records of customer interactions, transactions, details of inquiries, comments, complaints and record
  12. details of actions taken
  13. manage administration and communicate with other departments
  14. follow up on customer interactions and provide feedback on the efficiency of the customer service process

You never get a second chance to make a first impression so remember that. When the customer comes first the customer will last.

Apply for Customer Service Apprenticeships at Careermap



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