1st Line Helpdesk Analyst (Microsoft IT Apprenticeship) – Milton Keynes

  • Sector: i t telecoms
  • Location: Milton Keynes
1st Line Helpdesk Analyst (Microsoft IT Apprenticeship) – Milton Keynes

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Not just any IT Apprenticeship … this is a Microsoft Certified IT Apprenticeship!


An exciting Microsoft IT Apprenticeship opportunity has arisen with a forward thinking IT Consultancy based in Stony Stratford, Milton Keynes for an enthusiastic person (aged 16-18) to join their growing team.  In this role, you would earn £150 per week, whilst learning on the job and gaining industry sought after Microsoft IT certifications.


1st Line Helpdesk Analyst:

Answer the telephone and log calls into the helpdesk application; entering detailed information as to what the problem is and what actions have been taken so far to rectify
Attempt first time fix; working with the user and the team to try to resolve the issue as quickly as possible
Your main responsibility will be to resolve IT support issues logged on the helpdesk system via the telephone and using remote access software
Calling the user back at agreed timescales to ensure they are kept abreast of the situation and understand what the next steps are and when they will happen
To perform such other duties that may occur from time to time as instructed and agreed by the Management Team
You will be:

A self-motivated individual with a passion for customer satisfaction and a friendly, people orientated personality
A calm and assured person who works well under pressure and to tight deadlines and is very well presented
Excellent at written and verbal communication from technical engineers to non-technical end users
An ambitious individual looking for a career in IT
A strong character and team player
A logical thinker, excellent with numbers and the ability to solve problems
Qualified with a minimum of 5 GCSEs (grade C and above) including English, Maths and ICT
The role is packed with variety and will provide the Microsoft Apprentice with a fantastic foundation of experience across a number of popular technologies, from Microsoft core platform and infrastructure to PC build/upgrade and networking. You will diagnose and solve IT problems in both hardware and software and be shown how to work proactively, to provide remote systems management services to a portfolio of customers.


The company is a privately owned business based in Stony Stratford serving clients throughout the UK. They deliver IT and Telecoms functions to businesses that don’t have them in-house, and also support larger businesses that do. They are a service business with a great network of contacts. They’re professional but also friendly – and they have some technical skills too!


The company promotes a down to earth fun working culture where success is key and targets are expected to be met and succeeded.


This is an amazing opportunity for a young person to develop their skills and make a name for themselves in the fast paced IT world.  You should be willing to learn and have input into projects. You should also have a sense of fun, firmness and fairness. You are likely to be an individual who will naturally be respected by others and the team. You should be willing and able to provide input to processes and projects.


IT Skills Management is the most successful company in placing apprentices in the IT sector and 92% of Microsoft Apprentices stay with the company with which they started their apprenticeship.  We have a unique relationship with the Microsoft Corporation and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry.


Applications from UK based candidates only.  Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.

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