14/06/2018 Estio Training Leeds LS18 5BS

1st Line Support Apprentice VAC001340463

  • Sector: i t telecoms
  • Location: Leeds
  • Salary: 8,000
  • Level: 3
  • Reference: VAC001340463
1st Line Support Apprentice

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Estio Training have an exciting new opportunity for a 1st Line Apprentice with Clocking Systems, an attendance systems supplier, based in Leeds.

Apprenticeship summary
Annual wage

Working week
Monday – Friday

Total hours per week: 37.50

Apprenticeship duration
15 months

Possible start date
09 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number

2 available

Your duties and responsibilities in this role will consist of:

Initially to act a 1st line support help desk technician.
Answering Service Desk Calls in an efficient and courteous manner helping to resolve simple issues during the call.
Escalating tickets internally to other team members as appropriate.
Identify and isolate technical issues and initiate action as appropriate.
Consult with technical colleagues to resolve complex IT problems and issues.
Represent this company in technical forums and projects.
Document and deploy technical process and procedures.
As an Apprentice Technician within this company, you will be expected to:

Be interested in the IT environment away from the workplace, keep up to date with new technologies and read industry specific literature.
Answer Service Desk calls and respond to client queries online or via email.
Deal with technical problems accordingly and promptly, fixing issues where possible remotely.
Escalate any issues that require more senior input to the suitable person internally.
Requirements and prospects
Desired skills
Communicate with and support colleagues, customers, and suppliers in a professional manner.
Demonstrate excellent English oral and written communication skills.
Demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management.
Personal qualities
Excellent time management skills.
Prioritise workload.
Resolve IT issues.
Able to work on own initiative.
Able to work with minimal supervision.
Desired qualifications
5 GCSEs A*- C or equivalent (including English Language and Maths).

Future prospects
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
Clocking Systems is a family owned business that has been supplying clocking in machines and time and attendance systems over 30 years. The company has developed its own unique range of products, in addition to representing market leading manufacturers from across the world, exclusively selling their products.
Clocking Systems


Broadgate Lane


LS18 5BS

Training provider
The Estio Training programme gives people the opportunity to gain practical experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

Functional skills, Maths L2 and English L2.
PC Fundamentals and & Customer Service Skills.
Business Processes & Network Fundamentals.
Cloud Services.
Coding & Logic.
Employment Rights and Responsibilities.
Networking and Architecture.
Some of these modules will include an option to take an examination in order to receive a professional certificate.

Training provider
Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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