1st Line Support Assistant – Microsoft IT Apprenticeship – Portsmouth

  • Sector: i t telecoms
  • Location: Portsmouth
1st Line Support Assistant – Microsoft IT Apprenticeship – Portsmouth

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This exciting vacancy is for a 1st Line Support Assistant on a level 3 advanced apprenticeship as part of the Microsoft Partner Apprenticeship Programme.

Get the latest training in Microsoft technologies and invaluable experience with industry experts on the award winning Microsoft apprenticeship programme.

The job role – what will I be doing day to day?

You will carry out the initial triage of inbound calls and emails to helpdesk support desk and you will carry out call logging and 1st line diagnosis and/or fix of the issue.  This will include both IT and Telecom faults covering desktop support and ISDN / Analogue line fault testing.

You will be taught all the technical and customer facing skills needed for this role during your apprenticeship lessons. The great thing about an apprenticeship of this kind is that you are able to put what you are learning straight in to practice!

Do I have what it takes?

We are looking for candidates with the following personal qualities:

•             Excellent telephone manor.

•             Good written communication skills.

•             Good attention to detail and the ability to complete each task assigned.

•             Flexible approach to work.

•             Logical approach to problem solving.

•             Enthusiastic approach and can-do attitude


Who will I work with?

You will work in a team of four covering inbound calls and logging of support queries.  This will also include the initial diagnosis of issue to ascertain if this is an actual call to escalate to 2nd line or something the 1st line team can fix. You will also have a mentor available throughout your apprenticeship who will assist with your learning as well as a tutor to guide you through your learning and deliver teaching via online classes!

Future prospects!

We would look to offer our apprentice full time, permanent employment after the apprenticeship training. This would be subject to being able to fulfil the role and completing the apprenticeship to a high standard. There is the potential to expand into a technical IT or Telecoms role within the company.

Who are the company?

This company provide IT and Telecoms solution to the small and mid-market sector.  We are a fast track 50 company and have grown year on year.  Our ethos is to implement, manage and support systems with the advantage of offering one number to clients to provide support for all of their technical services. We are expanding rapidly and looking to find new team members with a passion for IT Support.


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