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1st Line Support Engineer Apprentice

  • Location: Fyfield
  • Salary: 13000
  • Level: 1
13/02/2019 QA integration Fyfield OX13 5LN

1st Line Support Engineer Apprentice

  • Sector: i t telecoms
  • Location: Fyfield
  • Salary: 13000
  • Level: 1
1st Line Support Engineer Apprentice
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Employer Description: 
Aegis Computers, for all your computer services in Oxfordsire and surrounding areas. We are based in Abingdon, Oxfordshire specialise in the provision and support of a large range of I.T. products and services. From corporate clients, education, government to small business and home users our flexible and professional approach allows us to provide products and services to an ever growing list of clientele.

Great opportunity for someone who wants to progress to 2nd/3rd line Support and like a predominately on-site role.

Job overview: 
Aegis are a leading maintenance/IT solutions provider based in Oxfordshire and are currently looking for any young person who is willing to learn and be part of a team and wishes to progress. We are looking for a 1st Line Support Engineer to assist with our day to day support for our Contract Clients, a good general knowledge of Microsoft Based Operating Systems/Applications would be beneficial but Training will be provided.

Main responsibilities: 
• Day to Day 1st Line Support
• Prioritising call tickets based on Contract Response Times
• Configuration of Workstation/Servers pre-delivery / Backup Support / AV Support & Deployment / Firewall License Updates / Office365 Migration & Deployment
• Escalating any tickets where required

Required qualities:
• A good general knowledge of Microsoft Based Operating Systems/Applications would be beneficial but Training will be provided.
• Good confident communicator
• Interest in developing career in IT Support

Desired qualification: 
• GCSEs in at least 5 subjects with English and Maths at Grades D or above.

Working week:
Monday to Friday, 9am to 5:30pm

Salary:
£13,000 per annum

Benefits/Future Prospects:
• This would be a good opportunity for someone who wants to progress to 2nd/3rd Line Support and would like a predominantly on-site role.
• The role will require on on-call element one week in 8 where additional on call allowances will be paid.
• The company offers additional healthcare benefits and a 4% pension.

Important Information:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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