Administration Assistant Apprentice VAC001369098

  • Sector: business admin law
  • Location: Bolton
  • Salary: 7.644- 14.250
  • Level: 2
  • Reference: VAC001369098
Administration Assistant Apprentice

This listing has expired

The main purpose of the job is to manage the administration/office for the company under the direction of the Directors.

Apprenticeship summary

Weekly wage
£147.00 – £274.05

Working week
Mon – Fri 9:00am – 5:00pm

Total hours per week: 35.00

Apprenticeship duration
13 months

Possible start date
26 Mar 2018

Apprenticeship level
Intermediate Level Apprenticeship

Reference number
VAC001369098

Positions
1 available

Customer Service

Be the first line of contact for all customer queries and requests
Manage telephone calls professionally, efficiently and with good communication skills
Effectively present and discuss our service to existing and potential customers in a way that conveys an image of quality, integrity and understanding of customer needs
Be an integral part of the internal team managing the workflow to meet customer deadlines
Attend to customer questions, complaints and concerns immediately, and facilitate a satisfactory resolution
Review quotations and other documentation produced for accuracy before submitting to the customer
Communicate effectively with internal operational team, UK sales team to guarantee that customer objectives are met and all potential sales avenues are discussed
Follow systems and procedures in line with the requirements of the Company
Participate as a key team player by managing our internal department as needed
Taking card payments over the phone

General & Administrative

Communicate effectively with colleagues to ensure that all customer objectives are met
Comply with all company policies and procedures in line with the requirements of the business
Compile and maintain accurate records and paperwork where required
Maintain excellent department housekeeping standards
Complete filing, photocopying and scanning duties as required
preparing mail for collection and distributing
Learn how to handle invoices and the processes that are required
Be able to respond to requests by email that support customer service
Be able to respond to requests by phone that support customer service
Stock control and ordering
Packing and dispatch of parts to customers
Arrange collection from customers
Entering and managing jobs on the system
Managing and maintaining stock levels of parts
Updating customer databases
Updating of the contract list data base and service admin log

Requirements and prospects
Desired skills

Excellent communication skills (Written and Oral)
IT skills
Time Management and the ability to work to deadlines
Problem solving skills
Interpersonal skills
Willingness to develop and learn new skills

Personal qualities

Initiative
Planning and organising
Performing under pressure
Adaptability
Team working
Self-motivated
Flexibility
Confidentiality
Ability to speak German is desirable

Desired qualifications

Good standard of general education, GCSE’s A – C in Maths and English or equivalent

Future prospects

Progression opportunities for the right candidate

About the employer

Closed Circuit Systems are one of the top UK Specialists in the supply, repair and recommendation of Pipeline Inspection Equipment. Our customers benefit from an extensive range of services and technical support unrivalled in the UK.

Employer   CLOSED CIRCUIT SYSTEMS LIMITED

Address

Unit 13

Bolton

BL3 1RP

Training provider

NVQ Level 2 Diploma in Business and Administration
Functional Skills level 1 in English
Functional Skills level 1 in Maths

Training provider

Damar Training

Applications for this apprenticeship are being processed by Damar Training

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