Application Support (Microsoft IT Apprenticeship) – Sheffield

  • Sector: i t telecoms
  • Location: Sheffield
Application Support (Microsoft IT Apprenticeship) – Sheffield

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Salary: £500 per month

Location: Sheffield

Our client is looking for an Application Support Apprentice to join their exciting and forward thinking IT company.  Main responsibilities will be to learn and respond to 1st and 2nd line help desk calls.

KEY RESPONSIBILITIES:

·         Provide front line and back line support to our customers

·         Dealing with incoming support requests from customer by phone, email, web

·         Managing your own workload and prioritising your calls

·         Diagnosis of customer issues and providing resolutions

·         Keeping the support system up to date with all details of support calls and actions

WHO ARE THEY LOOKING FOR?

·         An enthusiastic and outgoing individual who loves dealing with people and aspires to provide the best levels of customer service.

·         You will be providing telephone, email and remote support for IT solutions being used by customers throughout the UK.

·         You should have a genuine interest in computer technology

·         You should be intelligent and a very quick learner

Hours of Work:  A classic 09:00 – 17:30 shift with time for breaks and a catch up with your manager.

Summary Job Description
Get in to the IT industry with a world class Microsoft Apprenticeship. Combine virtual classrooms with on the job training! Grab this opportunity to gain commercially relevant Microsoft qualifications in Server and Networking!

Our client is looking for an Application Support Apprentice to join their exciting and forward thinking IT company.  Main responsibilities will be to learn and respond to 1st and 2nd line help desk calls.

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