Application Support (Microsoft IT Apprenticeship) – Sheffield
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Get in to the IT industry with a world class Microsoft Apprenticeship. Combine virtual classrooms with on the job training! Grab this opportunity to gain commercially relevant Microsoft qualifications in Server and Networking!
Our client is looking for an Application Support Apprentice to join their exciting and forward thinking IT company. Main responsibilities will be to learn and respond to 1st and 2nd line help desk calls.
Provide front line and back line support to our customers
Dealing with incoming support requests from customer by phone, email, web
Managing your own workload and prioritising your calls
Diagnosis of customer issues and providing resolutions
Keeping the support system up to date with all details of support calls and actions
WHAT WILL THE PAY BE? £500 per month
AND THE HOURS? A 09:00 – 17:30 shift with time for breaks and a catch up with your manager.
WHO ARE THEY LOOKING FOR?
An enthusiastic and outgoing individual who loves dealing with people and aspires to provide the best levels of customer service. You will be providing telephone, email and remote support for IT solutions being used by customers throughout the UK.
You should have a genuine interest in computer technology
You should be intelligent and a very quick learner
You will be given a position of considerable responsibility therefore must be professional at all times and abide by our core values of Honesty, Integrity and Reliability.
This is office based but may involve occasional on-site work with customers.
OTHER IMPORTANT STUFF!
Applicants will ideally be located in Sheffield / Rotherham areas and be able to travel to the Sheffield Business Park easily on a daily basis.
THE COMPANY is a Microsoft Gold Partner and is one of the leading ERP solution providers in the UK. With over 20 years’ experience delivering software solutions to small and medium sized businesses, they specialise in end-to-end Microsoft Dynamics-based IT solutions, including Dynamics NAV, Dynamics CRM and Office 365. The company helps businesses improve efficiency and productivity in a wide range of industries including manufacturing, distribution, process, service and professional services. With an extensive portfolio, they are committed to finding the right, quality solution for their customers.
IT SKILLS MANAGEMENT is the most successful company in placing apprentices in the IT sector and 92% of Microsoft IT Apprentices stay with the company with which they started their apprenticeship. We have a unique relationship with Microsoft and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry. With various reports stating there is a large shortage of IT skills, which are needed to help the economic growth, this is an ideal time to join the IT industry.
Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.
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