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Apprentice Administrator – London (SE17) – 16876

  • Location: London
  • Salary: 13998.4
  • Level: 1
04/12/2018 QA integration London SE17 3BQ

Apprentice Administrator – London (SE17) – 16876

  • Sector: business, business admin law
  • Location: London
  • Salary: 13998.4
  • Level: 1
Apprentice Administrator  – London (SE17) – 16876
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Employer description:

We are a specialist Apple Mac Support Company. We help our clients keep their computers working by providing telephone, remote and onsite support.

Our clients include many well-known corporates & high street names.

Job overview / purpose:

You will be working with a fun team, supporting five full time engineers and two part time staff.

You will report directly to the Operations Director.

Main role:

Organise & support the Support Desk

  • Answering the telephone in the first instance & screening calls
  • Log customer support calls by phone & email in our ticket system Commit
  • Manage response times & keep clients updated
  • Escalate telephone calls to a site visit when necessary (with help of Team Leader)
  • Manage engineer diaries and allocate/monitor tasks set
  • Process engineer timesheets & close jobs
  • Ensure that all loan parts are recorded against all relevant jobs
  • Liaise with Sales/Account Managers to obtain all relevant information for Site Surveys, New Client visits and arranging Installs

Work alongside Engineers

  • Allocate work upon customer requirements & feedback from Help Desk Team Leader
  • Monitor attendance, sickness & punctuality of all staff
  • Act as first stage contact for engineers (arrive & leave site)
  • Work closely with Help Desk Team Leader
  • Schedule all IT Health Checks & Server checks in accordance to client contracts (Plan, allocate engineers, ensure completed paperwork passed onto Sales in a timely manner)

General office tasks/admin

  • Opening & closing the office (Security, shutters & turn on washing machine at end of day)
  • Greet visitors and provide refreshments
  • Maintain records of staff holidays absence & punctuality
  • Organise social events, staff meetings, evenings out & Christmas party
  • Process engineer travel & other expense claims (Check claims valid/correct & process)
  • Ordering stationery & office supplies when needed
  • Source new suppliers as and when necessary
  • Organise couriers & print all relevant invoices
  • Petty cash/ process all staff claims & keep records for accountant
  • Assist with accounts enquiries as & when required
  • Update stock system with all incoming & outgoing stock
  • Fire Marshall/ Also organise Fire Drills & keep relevant records
  • Implement Health & Safety Policies
  • First Aid Officer

Desired qualities:

  • Exceptional organisational skills
  • Used to working in a busy environment
  • A multi-tasker with good attention to detail
  • Proactive mind set
  • Good telephone manner & excellent communication skills (written & verbal)
  • Computer literate
  • Knowledge of Quick Books, Word, and Excel would be useful
  • Having worked for an IT Support company would be a real plus

Desired qualification requirements:

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week:

5 days per week,

Monday – Friday,

8.45am to 5.45pm,

40 hrs a week, [all details will be confirmed with the employer]

Salary:

£10,000 to £14,000 per annum – this will be dependent on skills & previous experience.

Benefits / Future prospects:

  • Basic pay plus
  • Ability to earn commission
  • Ability to earn annual bonus
  • Monthly contribution towards mobile telephone costs
  • Xmas, birthday gifts and employee of the month
  • Free annual travel loan
  • 20 days holiday plus 8BH increasing to 25 days with adds length of service

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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