You will act as the initial point of contact for clients, identifying their problems and deciding on appropriate next steps. Join our busy team of friendly, motivated assessors and help make a positive difference to people’s lives!
30 hours Mon-Fri 9.30-3.30
Total hours per week: 30.00
Possible start date
07 May 2018
Intermediate Level Apprenticeship
As an apprentice Advisor, you are the first point of contact for people using the Bureau’s telephone helpline and digital platforms. You will:
Complete the Citizens Advice blended learning programme for your role, which is designed to equip you with the skills and knowledge you need to do the job.
Assess clients’ problem(s) using sensitive listening and questioning skills.
Identify key information including time limits, key dates and any requirement for urgent advice or action (using our electronic information system and any other diagnostic tools, as necessary).
Identify and summarise the essence of the problem.
Establish what the client wants.
Assess and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the bureau’s resources.
Provide information using appropriate sources including the Citizens Advice electronic information system
Refer clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols, including making arrangements and informing clients of what to expect.
Signpost clients appropriately to suit their needs following agreed protocols.
Record information given during the assessment interviews onto the Bureau’s electronic case management system.
Throughout all of the above, you will be supported by an experienced Bureau Advice Session Supervisor.
Requirements and prospects
Good literacy and numeracy skills
Good written and verbal communication skills
Excellent interpersonal skills
Ability to manage own workload
Enthusiastic about helping others
Motivated to learn new skills
Keen to be part of a team working towards shared goals.
Ability to work in a non-judgemental manner
Keen understanding of the importance of confidentiality
Motivated to complete continuous study/training.
Maths and English GCSE A-C or equivalent.
The CAB training is recognised and respected by many employers. Successful apprentices will acquire transferable skills, valuable work experience and confidence in their abilities.
There may also be the possibility of suitable candidates progressing to the Level 3 qualification if they have successfully completed Level 2 and if funding is available.
Things to consider
The National Minimum Wage for Apprentices is £3.50 per hour (from 1st April 2018 this rises to £3.70 per hour). This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship.
For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.
About the employer
Citizens advice Barnsley is a local independent charity and part of a national network. We provide the advice people need for the problems they face and we work to improve the policies and practices that affect people’s lives. Our general advice service is delivered mainly by volunteers, supported by paid staff.
BARNSLEY AND DISTRICT CITIZENS ADVICE BUREAU
Business and Administration Framework Legal Advice Pathway
Functional Skills level 1 in English.
Functional Skills level 1 in Maths.
Applications for this apprenticeship are being processed by Damar Training
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