Apprentice IT assistant VAC000739912

  • Sector: i t telecoms
  • Location: Warrington
  • Salary: 125.00
  • Level: 2
Apprentice IT assistant VAC000739912

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Apprenticeship summary
Weekly wage
£125.00

Working week
mon-fri 9am-5pm 37 hours a week

Apprenticeship duration
12 Months

Possible start date
25 Jan 2016

Date posted
11 Nov 2015

Apprenticeship level
Intermediate Level Apprenticeship

Reference number
VAC000739912

Positions
1 available
Want to be part of the IT crowd? You could become Churchill recovery solutions new IT apprentice for a 12 month fixed term contract!
Your role will be based in Warrington, If you are keen to be part of a fast-moving, exciting industry – and you have excellent customer service skills – then this is a great opportunity to start building a future career within IT.
If you are a successful candidate for this role, you will be the first point of contact for IT support.
Some of your duties could include:
Taking first line support calls and logging as appropriate to resolve the queries
Logging incoming helpdesk tickets and update helpdesk tickets
Creating secure, encrypted digital CD bibles
Manage the helpdesk queue
Liaising with other members of the IT team to provide customers updates on timescales/progress etc.
Being responsible for the booking of shared and pool equipment including managing stock levels and quality control of the devices.
Ensuring that shared and pool devices are updated to the appropriate security and maintenance levels
Using basic IT administration (account management, Active Directory, amending email groups, setting Out of Office messages)
This is just a snapshot of what you might get up to each day.

Your training will be provided by learndirect one of the largest training organisations in the UK. They help train over 20,000 apprentices each year.
Requirements and prospects
Desired skills
You need to have excellent customer service and communication skills, and a basic knowledge of Windows 7/Microsoft Office 2010. A basic understanding of hardware/software, and networking skills would also be an advantage.

Personal qualities
You will need a keen interest to develop a career in information technology with a willingness to get involved to learn new skills and technologies.

Qualifications required
GCSE English and Maths at grade C plus or equivalent is preferred but not essential.
Future prospects
When you have successfully completed your Apprenticeship, you may be given the opportunity to continue in your role or progress onto an alternative support role within the company – where you will receive full training and support.

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