Apprentice Customer Experience Executive

  • Sector: customer service
  • Location: Darlington
  • Salary: 9652.76
  • Level: 2
Apprentice Customer Experience Executive

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Based within the Customer Experience Team you will be working with others to handle inbound telephone calls from our customers, many of whom are older adults, who have a range of issues including:
– Non-delivery
– Faulty goods
– Replacing items
– Returns
– Requesting to be removed from mailing lists
– Complaints
– Questions about our products

Many customers write in to the company, rather than call, so you will be dealing with inbound mail, which is expected to be of a very high standard.

You will be responding to customer queries about products and services purchased from Easylife, a direct mail, newspaper and online retailer. Contact types will include telephone, email and letter so you will need to be computer literate and confident talking to people.

Location: Darlington

Position Type: Apprenticeship

Sector: Retail

Working Week : Mon-Fri 0845-1800 hours with 1 hour for breaks per day (41.25 hours per week)

Weekly Wage : £185.63

Application Deadline: 12-12-2017

Possible Start Date : 19-12-2017

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