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Apprentice Customer Experience Executive

  • Location: Darlington
  • Salary: 9652.76
  • Level: 2

Apprentice Customer Experience Executive

  • Sector: customer service
  • Location: Darlington
  • Salary: 9652.76
  • Level: 2
Apprentice Customer Experience Executive
Apply Now

Based within the Customer Experience Team you will be working with others to handle inbound telephone calls from our customers, many of whom are older adults, who have a range of issues including:
– Non-delivery
– Faulty goods
– Replacing items
– Returns
– Requesting to be removed from mailing lists
– Complaints
– Questions about our products

Many customers write in to the company, rather than call, so you will be dealing with inbound mail, which is expected to be of a very high standard.

You will be responding to customer queries about products and services purchased from Easylife, a direct mail, newspaper and online retailer. Contact types will include telephone, email and letter so you will need to be computer literate and confident talking to people.

Location: Darlington

Position Type: Apprenticeship

Sector: Retail

Working Week : Mon-Fri 0845-1800 hours with 1 hour for breaks per day (41.25 hours per week)

Weekly Wage : £185.63

Application Deadline: 12-12-2017

Possible Start Date : 19-12-2017

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