26/09/2018 lifetime Normanton WF6 1TN

Apprentice Customer Service Advisor VAC-39143

  • Sector: customer service
  • Location: Normanton
  • Salary: 10400
  • Level: 2
  • Reference: VAC-39143
Apprentice Customer Service Advisor

This listing has expired

As an Apprentice Customer Service Advisor, you will be working towards giving each and every customer an excellent experience. In this role you will be achieving customer SLA’S and achieving department/individual KPI’s.
The day to day role will involve, but not be limited to:
• Live up to the Customer Promise- Delivered Exactly
• Receive and handle all inbound internal and external Customer queries and manage through to resolution for specific Customer accounts
• Action all Customer queries in line with the required processes and SLAs
• Work as part of a team to ensure Great Customer service delivery – every time.
• Collate all operational and Customer reports from various shifts and other operational administrative duties
• Engage proactively with Service Centres to ensure Customer requirements are received and actioned appropriately
• Engage proactively with account management team to ensure visibility into Customer hot spots are identified and actioned through to resolution
• Recognise and deal with Customer queries, requests and problems in line with the Customer account requirements
• Identification and action of escalation issues
• Undertake any other Customer account support duties as required

Location: Normanton

Position Type: Apprenticeship

Sector: Business & Admin

Working Week : Between the hours of 8-5.30 Monday – Friday – 40 hours per week

Weekly Wage : £200.00

Application Deadline: 31-10-2018

Possible Start Date : 07-11-2018

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