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Apprentice Customer Service Advisor

  • Location: Normanton
  • Salary: 10400
  • Level: 2
  • Reference: VAC-39143
26/09/2018 lifetime Normanton WF6 1TN

Apprentice Customer Service Advisor VAC-39143

  • Sector: customer service
  • Location: Normanton
  • Salary: 10400
  • Level: 2
  • Reference: VAC-39143
Apprentice Customer Service Advisor
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As an Apprentice Customer Service Advisor, you will be working towards giving each and every customer an excellent experience. In this role you will be achieving customer SLA’S and achieving department/individual KPI’s.
The day to day role will involve, but not be limited to:
• Live up to the Customer Promise- Delivered Exactly
• Receive and handle all inbound internal and external Customer queries and manage through to resolution for specific Customer accounts
• Action all Customer queries in line with the required processes and SLAs
• Work as part of a team to ensure Great Customer service delivery – every time.
• Collate all operational and Customer reports from various shifts and other operational administrative duties
• Engage proactively with Service Centres to ensure Customer requirements are received and actioned appropriately
• Engage proactively with account management team to ensure visibility into Customer hot spots are identified and actioned through to resolution
• Recognise and deal with Customer queries, requests and problems in line with the Customer account requirements
• Identification and action of escalation issues
• Undertake any other Customer account support duties as required

Location: Normanton

Position Type: Apprenticeship

Sector: Business & Admin

Working Week : Between the hours of 8-5.30 Monday – Friday – 40 hours per week

Weekly Wage : £200.00

Application Deadline: 31-10-2018

Possible Start Date : 07-11-2018

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