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Apprentice Customer Service Assistant

  • Location: Manchester
  • Salary: 7.118
  • Level: 2
  • Reference: VAC001340927

Apprentice Customer Service Assistant VAC001340927

  • Sector: customer service
  • Location: Manchester
  • Salary: 7.118
  • Level: 2
  • Reference: VAC001340927
Apprentice Customer Service Assistant
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IMMEDIATE START AVAILABLE! This is a fantastic opportunity to start your long term career working for a supportive lending employer within the financial sector based in Rochdale. If you’re keen for a new start APPLY NOW.

Apprenticeship summary
Weekly wage
£136.90

Working week
37 hours per week. Mon-Thurs 12:00- 20:00 and 10:00 -16:00 on Friday

Total hours per week: 37.00

Apprenticeship duration
14 months

Possible start date
13 Apr 2018

Apprenticeship level

Intermediate Level Apprenticeship

Reference number
VAC001340927

Positions
1 available

This amazing opportunity has arisen for an ethusiastic and willing to learn individual to join our team. As part of this role full training will be given throughout with additional dedicated support from our partner training provider Interserve Learning & Employment.

Day to day activities working in an office environment as part of a small team engaging with customers over the telephone to provide financial advice and debt solutions for individuals.

Becoming a vital part of the team your duties will include;

Client engagement
Responding to enquiries
Fact finding activities
Completing financial reviews with new and existing clients
Data inputting
Manage electronic filing and systems
Maintain management information systems
Requirements and prospects
Desired skills
Excellent communication skills including ability to listen
Clear verbal communication and good telephone manner
Attention to detail
Good IT skills
Personal qualities
Able to demonstrate confidentiality
Reliable
Able to demonstrate empathy towards others
Able to follow instructions
Demonstrate initiative
Team player
Desired qualifications
Must have A*- C GCSE’s or equivalent in maths and English.

Future prospects
On completion of the apprenticeship there maybe the opportunity to progress onto an advanced / higher apprenticeship within financial sector.
Things to consider
There is onsite parking available. If you use public transport the bus number 17 (TfGM) Rochdale- Manchester route is within very close proximity.
About the employer
Established in 2009 Debt Correct have over 25 years’ experience working with in the Financial sector and are regulated by the FSA to provide impartial financial advice and debt solutions for individuals.

Employer
Debt Correct

Address
Blue Pitt Queensway Suite 4

Rochdale

OL11 2YW

Training provider
Induction and on the job in house training will be provided by the management and existing staff at Debt Correct. As part of the apprenticeship programme you will also receive 20% off the job training where you will be able to consolidate your learning, this will be supported by our dedicated training provider Interserve Learning & Employment.

Apprenticeship standard
Customer service > Customer service practitioner

Training provider
ESG (SKILLS) LIMITED

Applications for this apprenticeship are being processed by Interserve Learning & Employment

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Do you hold grades A-C Maths and English GCSE's (achieved or predicted)?

 Yes
 No

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