Apprentice Customer Service Assistant
Apprentice Customer Service Assistant VAC-48654
Betfred was founded in 1967 by Fred Done, and is the 4th largest bookmaker in the UK, as well as the fastest growing eGaming business in the UK.
Betfred operates over 1650 shops and 51 racecourses around the UK including Newmarket, Epson and Cheltenham, all supported by their Headquarters in Warrington.
Due to the continued success and growth, we are now looking to recruit hardworking and enthusiastic Inbound Customer Service Representatives – who will be focused on providing an excellent, friendly and professional service to Betfred.com Gaming, Casino and Sports customers.
Our Customer Service Representatives are at the core of making this happen, and we are now offering a dedicated 12 – 15 month Customer Service Practitioner Level 2 apprenticeship scheme to introduce new talent into the business with a view to learn, progress and launch their career.
Daily duties include:
• Providing a high standard of professional customer service to all Betfred’s customers
• Answering incoming phone calls in a timely manner
• Dealing quickly and efficiently with inbound customers’ enquiries
• Respond to customers via Live Chat, emails and Social Media
• Process account transactions such as deposit and withdrawal requests
• Daily administrative duties
• Assist with special projects and campaigns to improve customer accounts
If you are Under 25 – the wage will start at £7.38 per hour
If you are over 25 – the wage will start at £7.83 per hour
Once you have passed your mandatory 12 week probation your wage will increase to £7.88 per hour, regardless of age.
Upon successful completion of your 12-15 month apprenticeship, your wage will rise again to £8.41 per hour.
There are great transport links. The head office is close to a local rail station and on commuter bus routes.
Full time – 40 hours per week (30 minutes break unpaid)
weekends – shifts 7am-10pm – 5 out of 7 days
Due to the restrictions of Gambling laws, it’s a legal requirement that applicants are 18 or over.
Please do not submit your application if you are under 18.
Position Type: Apprenticeship
Working Week : 40 hours per week including weekends, evenings and bank holidays.
Weekly Wage : £295.20
Application Deadline: 11-10-2019
Possible Start Date : 18-10-2019
REGISTER YOUR CV