14/11/2017 lifetime London CM24 1PP

Apprentice Front Office Receptionist VAC-28531

  • Sector: hospitality travel
  • Location: London
  • Salary: 7280
  • Level: 2
  • Reference: VAC-28531
Apprentice Front Office Receptionist

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We are looking for a motivated, passionate individual to join their team as a Front Office Apprentice. A highly sought after role, you will have the opportunity to be mentored by our experienced Front Office staff.

TASKS, DUTIES AND RESPONSIBILITIES

PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS
• Is available to register, process, and greet guests promptly;
• Checks the daily arrival list;
• Welcomes guests to the hotel;
• Responds to guest requests for information about the hotel and its surroundings;
• Arranges for special services requested by the guest;
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift;
• Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and Room Service;
• Allocates rooms and issues appropriate keys;
• Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment;
• Deals with parking documentation and car keys as and when required
• Changes room rates and guest rooms if approved by Front of House Manager or Service Manager;
• Handles incoming guest room reservations;
• Handles reservations for guests with rental cars, restaurants, etc.;
• Is aware, at all times, of current room status and room availability;
• Is fully aware of Radisson BLU service concepts;
• Is fully aware of, and knows how to handle, all current and future hotel promotions;
• Utilises yield management to maximise room revenue; and
• Increases hotel revenue by promoting food and beverage alternatives within the hotel.
• Knows the names of key people within the Rezidor Hotel Group
• Minimises loss of revenue by adhering to all established credit procedures;
• Insures all guests establish credit upon check-in;
• Monitors guest accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information;
• Improves timeliness of cash flow by adhering to established credit and inventory control procedures;
• Receives proper approval codes for cash and credit card paying guests;
• Identifies and records special billing instructions and notifies accounting and Front of House or Service Manager;
• Completes shift closing accurately by getting appropriate approval signatures and authorisation codes;
• Adheres to hotel policies regarding the use of cash banks;
• Communicates effectively with guests, colleagues, and supervisors;
• Demonstrates teamwork by co-operating and assisting colleagues as needed;
• Handles difficult situations effectively;
• Communicates open and closed dates, availability and condition of rooms to the Service Manager;
• Keeps effective key control;
• Ensures that guest mail and messages are delivered promptly;
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests;
• Issues safety deposit boxes to guests upon request; and
• Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate follow-up.
• Up-selling of promotions (ie: Breakfast Vouchers, Dinner Vouchers or higher room category) and actively enrolling customers to hotels membership program at all times and achieving set targets

Location: London

Position Type: Apprenticeship

Sector: Hospitality

Working Week : 40 Hours per week inc evenings and weekends

Weekly Wage : £140.00

Application Deadline: 08-01-2018

Possible Start Date : 15-01-2018

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