29/06/2018 QA integration Stockton-on-Tees TS18 1LL

Apprentice ICT Technician – Stockton-on-Tees (TS18) – 15622

  • Sector: i t telecoms
  • Location: Stockton-on-Tees
  • Salary: 7807.8
  • Level: 1
Apprentice ICT Technician – Stockton-on-Tees (TS18) – 15622

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Employer description

This is a growing provider of market leading software and services.

As an apprentice, you’ll be working within a small team in a relaxed but professional, warm and friendly working environment.

This is a growing company, with a very exciting period of growth, and you’ll have the opportunity to be a part of this and develop your career as the company continues to grow.

Job overview

This is a great opportunity to join this growing provider at a very exciting time.

Working alongside the existing team, you would be supported while you complete your Level 3 Infrastructure Technician Apprenticeship, with a view to progressing this onto Level 4.

The role has been specifically created for an Apprentice who will work alongside the existing team of experienced Support Staff & experienced Software Development Staff.

In this role, you will be providing telephone and remote support to customers on a range of proprietary and bespoke software systems and associated hardware.

Main Responsibilities

Starting on a 13-15 month Infrastructure Technician Apprenticeship (level 3) the role will involve the following:

  • Telephone Support
  • Remote Support to existing customers
  • Pre-Installation of all software, this ranges from Microsoft Office to Bespoke software
  • Setup and Pre-Installation of Servers prior to install
  • Basic hardware fault finding of faulty computer equipment
  • Software troubleshooting on Desktop PC’s
  • Virus and malicious software removal on Desktop Computers
  • Data backup
  • Research & Development into new technologies
  • Understanding and Developing internal systems
  • New Software & Update verification
  • General Office administration


Desired qualities

  • Keen to learn and develop a career in IT
  • Good communication skills both written and verbal
  • Able to work as part of a small team


Desired qualification

Minimum 3 GCSE’s at C or above PLUS English and Maths at D or above

Working week


35 hrs per week



£150 per week



  • Starting on £150 per week with opportunity to achieve increases based on performance in the role


Future Prospects

  • Opportunity to become a permanent employee at the end of the apprenticeship
  • Opportunity to progress on to do a level 4 programme


Important Information

“QA’s Apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

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