07/09/2018 QA integration Sheffield S2 4AN

Apprentice IS Support Engineer – Sheffield (S2 4) – 16215

  • Sector: i t telecoms
  • Location: Sheffield
  • Salary: 14508
  • Level: 1
Apprentice IS Support Engineer  – Sheffield (S2 4) – 16215

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Employer description

This is a global technology organisation that has a busy and modern office.

We offer the usual benefits such as pension, private medical insurance, life assurance and childcare vouchers.

We are committed to providing a friendly and flexible working environment where everyone is given the chance to shine and contribute to our success.

Job overview / purpose

As you learn on the job, you will be responsible for effectively resolving user support requests in accordance with an agreed priority matrix and OLAs and to contribute to IT projects as required.

Key responsibilities:

  • You will monitor, fix and support desktop hardware and Microsoft desktop applications software, resolving problems as they arise
  • You will use RemedyForce, a call management system to update and track support calls raised and see them through to resolution
  • You will be given support from your team as you go through your apprenticeship to learn the ropes with us becoming an effective IS Support Engineer

Desired qualities

  • Strong IT skills
  • Good organisation skills
  • Excellent telephone manner
  • Excellent customer service skills
  • Team work

You will be an inquisitive and ambitious individual who is looking to develop a career with a global technology organisation in an IT support career.

Any customer service experience you have will be advantageous. You will have strong verbal and written communication skills and have the ability to explain things in a clear manner, which is easily understood by others.

You will be offered formal technical training from your colleagues as you progress through your apprenticeship to assist your learning and development, so we do not expect you to have formal qualifications or experience in this area already. However, you will have an aptitude for IT software and hardware and a personable and professional manner as you will have lots of contact with a variety of people across the business. Although you will need to have some working knowledge of Microsoft software, such as Outlook, Word and Excel; as the business use MS Office 365 application suite.

Desired qualification

Must hold 5 GCSEs (graded A* to C or 9 to 5) or equivalent including English/ Maths.

Working week

37.5hrs per week,

5 days per week,

Monday – Friday

Salary

£14,500 per annum

Benefits / Future prospects

  • Busy and modern office
  • Pension
  • Private medical insurance
  • Life assurance
  • Childcare vouchers
  • Friendly and flexible working environment

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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