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Apprentice IT Support Engineer – Leeds (LS5) – 16923

  • Location: Leeds
  • Salary: 8833.76
  • Level: 1
04/12/2018 QA integration Leeds LS5 3HR

Apprentice IT Support Engineer – Leeds (LS5) – 16923

  • Sector: i t telecoms
  • Location: Leeds
  • Salary: 8833.76
  • Level: 1
Apprentice IT Support Engineer – Leeds (LS5) – 16923
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Employer description:

We are a vibrant and friendly team, with a proactive approach to delivering a high service to our clients. We are a fast-growing company, specialising in IT support and cyber security, as well as networks, electrical, security, systems and automation.

Job overview / purpose:

We are looking for a bright, capable individual to join our Leeds office, with a strong team player ethos and a passionate work ethic.

You will have the opportunity to be an important contributor to the growth of a young, dynamic business, with great career progression opportunities.

Main responsibilities: [will include but not be limited to]

  • Log support requests that come in by email and telephone
  • Provide 1st line technical support to clients
  • Keep clients informed and up to date on the status of their tickets
  • Monitor system alerts and log tickets where necessary in our ticket management system

Desired qualities:

  • Previous 1st line IT Support work experience
  • Highly organised and ability to prioritise workload and meet deadlines
  • A passion for the IT industry
  • A strong work ethic
  • Good team player
  • Excellent communication skills, both written and verbal
  • Keen to learn

Desired qualification requirements:

Minimum 5 GCSEs at grade C or above, or equivalent.

Working week:

5 days per week,

9am – 5:30pm,

37.5 hours a week, [all details will be confirmed with the employer]

Salary:

£170 per week

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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