Apprentice IT Technician
Apprentice IT Technician VAC001404881
Estio Training have an exciting new opportunity for an Apprentice IT Technician with CCTVDirect, a leading CCTV distributor, based in Leeds.
£140.00 – £200.00
Total hours per week: 37.50
Possible start date
18 Jul 2018
Advanced Level Apprenticeship
Based at their Leeds Office, You will work within the Technical Department and be responsible for service excellence as a first point of contact for all internal and external support incidents and requests.
Your duties and responsibilities in this role will consist of:
Responding to requests for IT support by identifying, registering and categorising incidents within Zendesk service management system.
Providing sufficient and accurate information to enable incident resolution and prompt allocation of incidents to other specialists as appropriate.
Providing an effective service interface between users and service providers, including external suppliers where applicable, to include documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
Assisting at a first line level in the investigation and resolution of IT/ CCTV related problems.
Monitoring progress of incidents and ensure users and other interested parties are kept informed.
Carrying out routine configuration, testing, installation and re-configuration activities associated with on-site deployed hardware and software.
Requirements and prospects
Excellent problem solving skills
Excellent team player
Record of working collaboratively
Confident at multi-tasking
Have a passion for IT and want to pursue a career in this area
If you have 5 GCSE’s at grades A*- C or equivalent (including English Language and Maths), and would love to work in IT, then you can apply for an Estio Apprenticeship.
The role offers long term security and the opportunity to progress into a permanent position.
About the employer
CCTVdirect first opened their doors in 2007 and they’ve been on an incredible journey ever since, growing to become one of Europe’s leading CCTV distributors to trade Installers.
There have been many changes at CCTVdirect over the last 11 years, but one thing has stayed exactly the same. They always promise to deliver top quality products on time and under budget.
What sets them apart from the rest is that they dedicate time to choosing technologically advanced products from reliable manufacturers to ensure that what you’re buying will suit your needs and won’t let you down.
Cctv Direct Limited
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.
Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.
This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:
Functional skills, Maths L2 and English L2
PC Fundamentals & Customer Service Skills
Business Processes & Network Fundamentals
Coding & Logic
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.
Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd
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