Apprentice IT & Networking Support
Apprentice IT & Networking Support VAC001412730
Excellent opportunity to work with a growing tech company based in Portslade. Industrial IT Systems has been established for 10 years and is a leading systems integrator and distributor of industrial-grade computing, communication and instrumentation solutions serving different industries worldwide.
£8,000.00 – £10,000.00
Monday – Friday 9:00am – 5:00pm
Total hours per week: 37.50
Possible start date
26 Jun 2018
Advanced Level Apprenticeship
The Apprentice IT & Networking Support role will be required to assist customers and colleagues with problem solving, IT security, Workflow Management remote infrastructure and data handling.
Industrial IT Systems are a small organisation and having a small company mentality is a must. Although all the staff have their own core function within the business, all employees are trained on the business operation and can step in when necessary.
The company attends trade shows across Europe and travel to support these may be an option.
The IT will provide technical pre & post-sales support. Most of the time customers need help in choosing the right product for their application. Or they need technical support to install the products / troubleshooting.
Dealing with RMA (Return Material Authorisation)
The product that we sell have up to 5-year warranty and we need to provide support during this period. One of the IT’s main focus will be dealing with the RMA and helping customers to go through the entire process.
Helping Marketing with technical content:
Marketing heavily relies on the IT when it comes to technical web content. The IT needs help in writing content like: FAQ, Product Comparison, Vertical Market etc.
Assisting with business operation whenever necessary:
Although all the staff have their own core function within the business, all employees are trained on the business operation and can step in when necessary.
Requirements and prospects
Exceptional customer service
Strong teamworking skills
High levels of organisation
Willing to learn and progress
Understanding of basic to intermediate technical issues
A minimum of 5 GCSE’s C and above Including maths, English and ICT (or equivalents).
A potential full-time position within the business and optional progression to Level 4 qualification.
Things to consider
The National Minimum Wage for Apprentices is £3.70 per hour as of 1st of April 2018. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.90 an hour for 18-20 year olds; £7.38 for anyone aged 21 to 24 and £7.83 for those over 25.
It is highly important that you do not contact the Employer directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your application or the job itself, please contact your 3aaa Training Academy.
Please note this job may expire before the stated date if a suitable applicant is appointed. Likewise, if we have not found the right candidate, the closing date may be extended.
If you hold a full UK driver licence or are currently in the process of learning to drive, please declare this upon submitting your application (please note this isn’t a necessity to this role, unless stated otherwise throughout).
About the employer
Industrial IT Systems is a UK based leading systems integrator and distributor of industrial-grade computing, communication and instrumentation solutions serving different industries worldwide. Industrial IT Systems serves the marketplace with a broad range of innovative IT solutions with low cost of ownership that can be customised, networked and bundled for easy integration, supported by technically skilled personnel. The company principles are based on absolute customer satisfaction with immediate response to all enquiries.
INDUSTRIAL IT SYSTEMS LTD
Tungsten Building Unit 2
Throughout the duration of your apprenticeship programme, you will be required to attend your local Academy for 30 days of training across five months, featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3, Infrastructure Technician apprenticeship.
The apprenticeship will include:
Level 2 Functional Skills English and Maths (if applicable).
Knowledge Module 1 – Networking and Architecture.
Knowledge Module 2 – Mobile and Operating Systems.
Knowledge Module 3 – Cloud Services.
Knowledge Module 4 – Coding and Logic.
Knowledge Module 5 – Business Processes.
One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification).
On completion of the apprenticeship, you will be awarded BCS accredited knowledge modules covering the following topics: Networking and Architecture, Mobile and Operating Systems, Cloud Services, Coding and Logic and Business Processes. You will also receive an industry recognised qualification from Microsoft or CompTIA whilst gaining eligibility to apply to the register of IT Technicians confirming SFIA L3 Professional Competence.
*Knowledge Modules are specified by the British Computer Society (BCS)
ASPIRE ACHIEVE ADVANCE LIMITED
Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED
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