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Apprentice Support Analyst

  • Location: Buckinghamshire
  • Salary: 15000
  • Level: 2
12/09/2019 QA integration Buckinghamshire SL2 4PG

Apprentice Support Analyst

  • Sector: i t telecoms
  • Location: Buckinghamshire
  • Salary: 15000
  • Level: 2
Apprentice Support Analyst
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Employer description:

Our client is one of the UK’s premier golf and leisure resorts

Job overview: 

Currently seeking an ambitious individual for an Apprentice Support Analyst position.

Main role / Responsibilities [will include but not be limited to]:

  • Provide support for Windows 7, Windows 8 and Windows 10
  • Configure, install & support PC’s, laptops & printers/MFP’s
  • Provide support for MS Office 2010, 2013, 2017 and O365 – Word, Excel, Power Point, Outlook and Skype for Business
  • Provide support for McAfee anti-virus, anti-spam, device control, encryption
  • Install bespoke software systems
  • Provide support for PABX including handsets
  • Change backup media & store appropriately
  • Administer software & hardware audit as/when requested
  • Create documentation as/when requested and for any changes/additions to the IT systems
  • Provide support on Apple Macs
  • Setup mobile devices (iPhone’s iPads, Android)
  • Provide Windows Active Directory/Exchange 2013 administration e.g. create user/mailbox accounts
  • Work to a rota set by your head of department, which is in accordance to the demands of the business
  • Understand and be aware of your Departmental Standard Operating Procedures and adhere to these at all times
  • Attend meetings, appraisals, and training as required
  • Adhere to health and safety, fire and bomb threat procedures, GDPR and PCI
  • Do any other reasonable tasks allocated by the IT Manager/Network Support Analyst

Desired qualities, skills and knowledge:   

  • Experience with the MS Office suite
  • General IT skills with a good understanding of IT
  • A keen interest in Technology
  • Good written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • A can-do attitude to learn and support
  • Ability to absorb and retain information quickly
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed
  • Keen attention to detail
  • Exceptional customer service orientation

Desired qualification requirements: 

3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.

Working week:

Monday to Friday,

40 hours per week [all details will be confirmed with the employer]


£15,000 per annum


Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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