14/06/2018 Estio Training Manchester M16 9HQ

Apprentice Support Engineer VAC001391500

  • Sector: i t telecoms
  • Location: Manchester
  • Salary: 8,000 - 12,000
  • Level: 3
  • Reference: VAC001391500
Apprentice Support Engineer

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Estio are offering an exciting and new opportunity as an Apprentice Support Engineer to Provide first line IT support to Cloud53 customers – based in Manchester.

Apprenticeship summary
Annual wage
£8,000.00 – £12,000.00

Working week
Monday-Friday, shifts TBC

Total hours per week: 35.00

Apprenticeship duration
15 months

Possible start date
30 Jul 2018

Apprenticeship level
Advanced Level Apprenticeship

Reference number

1 available

Desktop Support:

Providing telephone and email support to customers for OS, application, network and hardware issues
Resolving problems by remote control or visiting in person if required
Escalating calls where necessary either internally or to 3rd parties

Setting up and maintenance of all user accounts on variety of platforms including AD and Exchange
Keeping various databases up to date
Additional record keeping and documentation
Requirements and prospects
Desired skills
Team player
Personal qualities
Having a hunger to learn
Desired qualifications
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Future prospects
Permanent employment in an expanding business and salary to match
The role offers long term security and the opportunity to progress into a permanent position
Things to consider
The National Minimum Wage for Apprentices is £3.70 per hour as of 1st of April 2018. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.90 an hour for 18-20 year olds; £7.38 for anyone aged 21 to 24 and £7.83 for those over 25.

About the employer
Cloud53 is an established cloud and IT support company working in several sectors throughout the UK.


Office 23


Brindley Road


M16 9HQ

Training provider
The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeships will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

Functional skills, Maths L2 and English L2
PC Fundamentals and & Customer Service Skills
Business Processes & Network Fundamentals
Cloud Services
Coding & Logic
Networking and Architecture
Some of these modules will include an option to take an examination in order to receive a professional certificate.

Training provider
Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd

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