Apprentice IT Support Technician
Apprentice IT Support Technician VAC001412504
Are you passionate about IT? Are you a proven problem solver? Our client is recruiting an enthusiastic young person to join their team on Pride Park, Derby. You will provide IT Technical Support to clients and colleagues both remotely & internally.
£7,215.00 – £9,000.00
Monday – Friday 9:00am – 5:00pm
Total hours per week: 37.50
Possible start date
27 Jun 2018
Advanced Level Apprenticeship
Our client is looking for an apprentice to join their technical support team who is passionate about IT. Maybe you have built a computer or fixed one for friends and family? The key to this role is having strong communication skills and a flair for technology.
Initially you will start on the IT helpdesk, however if you wanted to become more site based as an Engineer, they will support you with this.
Day to day duties may include but not necessarily limited to:
Responding to IT related tickets
Setting up new PC’s/Laptops
Setting up new users on internal systems
Networking PC’s to printers, scanners and other hardware
Trouble shooting and technical fault diagnostics for clients and colleagues through remote access and on-site support
Remote access to assist with the installations of both software and drivers for hardware for MS Office to communicate with
Administrative tasks such as chasing server checks and printer readings
Our client would also like the candidate to become Product Champion’s on 2 pieces of Software within the business. One is a document management system and the other a piece of software that manages the time/fees charged by their employees.
(Full training and support will be provided as part of the 12 month apprenticeship).
Requirements and prospects
Passionate about IT
Confident and effective communicator
Good understanding/experience of customer service
A minimum of 5 GCSE’s C and above including maths, English and ICT (or equivalents).
For the ideal candidate the opportunity to progress onto a level 4 program or secure a full-time position will be available.
Things to consider
The National Minimum Wage for Apprentices is £3.70 per hour as of 1st of April 2018. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.90 an hour for 18-20 year olds; £7.38 for anyone aged 21 to 24 and £7.83 for those over 25.
It is highly important that you do not contact the Employer directly, any attempt of this may invalidate candidate’s application. Should you have any queries regarding your application or the job itself, please contact your 3aaa Training Academy.
Please note this job may expire before the stated date if a suitable applicant is appointed. Likewise, if we have not found the right candidate, the closing date may be extended.
If you hold a full UK driver licence or are currently in the process of learning to drive, please declare this upon submitting your application (please note this isn’t a necessity to this role, unless stated otherwise throughout).
About the employer
We are based in Derby and provide IT Support Services across the East Midlands. Having delivered IT Solutions for over 11 years, we pride ourselves in our ability to deliver IT Services that people understand, providing services that are as trouble-free, informative and as cost effective as possible. We support home users to medium sized businesses, providing their complete IT Function. We are widely experienced and hold internationally recognised accreditations from the likes of Microsoft, ITIL and Comptia. We provide Computer repairs & maintenance, Server & Infrastructure, Offsite Backup Solutions, Data Recovery, Network Cabling & Wireless Networks, Computer & Network Security services as well as Web Design & Online Services (such as cloud based solutions). We also sell all types of hardware & software licensing.
Ashgates Corporate Finance Limited
Prospect Place, Millennium Way
Throughout the duration of your Apprenticeship you will be required to attend your academy for up to 12 weeks on a block release basis for structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a L3 Advanced Apprenticeship for IT, Software, Web and Telecoms Professionals.
The qualification will consist of:
Edexcel Advanced Apprenticeship in IT, Software, Web and Telecoms
L3 Diploma in ICT Professional Competence
L3 Extended Diploma in ICT Systems and Principles
Level 2 Functional Skills English, maths, ICT (if applicable)
On completion of your apprenticeship, you will be awarded a City and Guilds L3 Diploma in Professional Competence for IT and Telecoms Professionals and a L3 Extended Diploma in ICT (Systems & Principles).
ASPIRE ACHIEVE ADVANCE LIMITED
Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED
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