Apprentice Team Leader Bar and Waiting – The Cock Inn – Norwich VAC-33622

  • Sector: hospitality travel
  • Location: Norwich
  • Salary: 9204
  • Level: 2
  • Reference: VAC-33622
Apprentice Team Leader Bar and Waiting – The Cock Inn – Norwich

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Our Apprenticeships

We are looking for a motivated, passionate individual to join our team as a Team Leader at the Front of House.

You will be responsible for assisting at the front of house with the aim to delivering an excellent customer experience. You would also be required to undertake all reasonable duties as assigned by the Manager.

Daily duties will include:
• Maintenance of a safe, hygienic and secure working environment
• Working effectively as part of a hospitality team
• Serve food at the table
• Give customers a positive impression of yourself and your organisation
• Serve alcoholic and soft drinks
• Keep up to date with new products, menus and promotions
• Adhere to company policies and procedures and licensing laws
• Be involved and contribute at all team meetings
• Manage a small team of Front of House team members
• Carry out instructions as given by management and head office

You must have at least a few months experience working as Bar and Waiting in pubs or restaurant.
You will have a good working attitude and enjoy the buzz of working at Front of House.

As part of this apprenticeship you will work towards an industry wide recognised Level 2 Team Leading Qualification. The training will be delivered in the form of work based learning and will include functional skills.

The Apprenticeships last for 12 – 15 months, and will enable you to develop through a structured training programme. As an Apprentice with Marston’s, you will gain a nationally recognised qualification giving you an ideal grounding for a career in the hospitality industry. Learning is all on-site, so there is no need for our Apprentices to attend college, and our Apprentices are all paid national minimum wage, which is above the standard Apprentice rate. Throughout your Apprenticeship you will be supported by your Manager and our Apprenticeship provider too, so you will be given all the help and advice you need to succeed. Upon completion of the Marston’s Apprenticeship Programme, you will be set up to develop further through the Marston’s career path.

Ideal candidate:

We are looking for enthusiastic, committed individuals with a desire to develop and succeed. You will be required to deliver a high standard of customer service. Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome. You’ll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to. You must be able to work a minimum of 30 hours per week.

About Marston’s

Marston’s PLC is a leading independent pub retailing and brewing business. We are a truly national operator with over 1,700 pubs and five regional breweries situated throughout the UK. We are also the market leader in the development of new pub restaurants having invested over £140 million within the last five years to build over 100 new outlets! And that’s not all… we’ve also continued to invest heavily in our existing pubs, undertaking major refurbishments and evolving our brands and we plan to open an additional 30 new sites each year.

The Benefits and Rewards

As you’d expect from a name like Marston’s the rewards and benefits are competitive to say the least, but perhaps more importantly there’s ample scope and opportunity to make your mark, plus the genuine prospect of running your own pub sooner rather than later. For starters we can offer:

• A competitive hourly salary
• The chance to work in a fun and friendly environment
• 20% Discount Card* (across our managed estate) and 30% discount at work
• Childcare voucher, stakeholder pension and save as you earn schemes (after a qualifying period)
• Marston’s Rewards online discount scheme
• Long service awards
• Ability to develop through our Keyholder, Chef Development and Deputy Manager Programmes

Location: Norwich

Position Type: Apprenticeship

Sector: Hospitality

Working Week : Minimum 30 hours per week including weekends and evenings

Weekly Wage : £177.00

Application Deadline: 05-06-2018

Possible Start Date : 12-06-2018

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