10/01/2019 Interserve Castle Donington DE74 2SA

Apprentice Telephone Sales Executive

  • Sector: customer service
  • Location: Castle Donington
  • Salary: 12,772.50 - 14,722.50
  • Level: 2
Apprentice Telephone Sales Executive

This listing has expired

Apprentice Telephone Sales Executive

Duties include:

  • Manage a portfolio of existing and potential customers via the telephone on a regular call cycle to ensure committed business with new and existing customers
  • Establish customer agreements and ensure that pricing guidelines are always applied.
  • Ensure that customer prices are reviewed on a regular basis
  • Maintain the customer information accurately and in a timely manner in the Comet database in order to ensure that customer information is available to all relevant functions interfacing with customers
  • Closely liaise with all relevant DHL departments to maximise customer sales potential across the business.
  • Build and maintain good working relationships with – DSC Employees, Sales and Marketing Team, Customer Accounting, Customer Services, Customer Care
  • To record and achieve predetermined revenue, activity and quality targets
  • To ensure optimum sales territory cover, maximum productivity and minimum diversion at all times
  • Ensure that more cost-effective sales channels are consistently promoted and implemented to customers in order to achieve customer satisfaction as well as the lowest cost per shipment transactions

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Excellent planning and organisational skills
  • Listening skills
  • Telephone skills

Personal qualities

  • Experience working in the sales environment
  • Team player
  • Confident when using computers and internet based applications
  • Achievement drive

Desired qualifications

  • Minimum of 5 GCSE’s

Future prospects

75% of apprentices that successfully complete their apprenticeship remain with the company and 30% of those transfer to a different department within the business during their second year.

Things to consider

The current National Minimum Wage for an apprentice is £3.70 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.90 an hour for 18-20 year olds, £7.38 for 21-24 year olds and £7.83 for anyone aged 25 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

DHL Express is a division of the German logistics company Deutsche Post DHL providing international courier, parcel, and express mail services. Deutsche Post DHL is the world’s largest logistics company operating around the world, particularly in sea and air mail.

We want to be the logistics company for the world. Our role is to connect people and improve their lives. We’re made up of a family of closely-knit business divisions all working together to meet our customers’ needs. To deliver more than just parcels and packages, deliver prosperity and joy.


Dhl Express (Uk) Ltd

Training provider

You will be supported with mentoring and coaching to achieve targets however the successful candidate must hold a professional attitude.

  • Level 2 Customer Service Practitioner Standard
  • Functional Skills in English and Maths if not already held at L2 standard

Apprenticeship standard

Customer service practitioner

Training provider


Applications for this apprenticeship are being processed by Interserve Learning & Employment

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