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12/06/2019 lifetime Pembury TN2 4LR

Business Support Apprentice VAC-46205

  • Sector: business admin law
  • Location: Pembury
  • Salary: 7800
  • Level: 2
  • Reference: VAC-46205
Business Support Apprentice

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Key Areas Of Responsibility
• Communication
• Filing and Administration
• Registration
• Prescriptions
• Legal
• Housekeeping
• Personnel
• Other

Working Conditions
• Office based
• Training must be undertaken willingly
• Non-smoking environment
• Dress code is smart casual

Performance will be satisfactory when:
• There is prompt response to all patient enquiries face to face, on the phone, by email and letter.
• Patients are informed if a doctor is running late or called out.
• The phone is answered within 4 rings politely with an appropriate greeting
• The messages are logged on the clinical system with full details of receipt, and passed to the relevant practice member as soon as possible.
• A helpful and courteous manner is evident.
• Confidentiality clauses in the contract are adhered to.
• Non clinical patient care, i.e. dealing with requests for information, test results, requests to speak with clinical staff are dealt with promptly and efficiently.
• Patients have easy access to any relevant leaflets, support groups, carers, PPG, associations etc.
• All patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.
• All queries and requests for assistance from patients and other visitors to the practice are handled promptly and appropriately
• • Clinicians are not interrupted during surgery unless it is an emergency. The message facility on EMIS is used to bring urgent requests to a clinician’s attention.

Location: Pembury

Position Type: Apprenticeship

Sector: Business & Admin

Working Week : 37.5 hrs per week – Monday to Friday

Weekly Wage : £150.00

Application Deadline: 31-07-2019

Possible Start Date : 07-08-2019

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