Business Support Technician (Apprenticeship) – Keighley
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Salary: £6,240 – £11,856 per annum
Our client provides consultancy, support and technical resource backfill to large corporations and public sectors organisations. They also provide a wide range of IT services to smaller businesses and home users.
The role involves providing quality 1st line (and later 2nd line) Windows PC and server product support to our clients business customers via telephone and desktop connection
Recording of new support cases on the CRM system
Carry out 1st line support (and possibly 2nd line) to meet Service Level Agreement as per customer’s support contract
Diagnosis and resolution of incidents
Manage open calls and where necessary chase
Perform and manage user administration for customers
• Clear, confident and approachable telephone manner and good written English skills
• Able to maintain professionalism at all times.
• Smart appearance require
• Ability to think clearly, pay attention to details and maintain a cool, calm exterior in challenging situations
IT Skills Management is the most successful company in placing apprentices in the IT sector and 92% of Microsoft IT Apprentices stay with the company with which they started their apprenticeship. We have a unique relationship with Microsoft and are their official partner for their highly accredited Apprenticeship Program, which has been designed for and developed by Microsoft Partner companies to help bring new talent into the industry. With various reports stating there is a large shortage of IT skills, which are needed to help the economic growth, this is an ideal time to join the IT industry.
Please note that full government funding is only available to candidates aged between 16 and 18 years and part funding may be available for those under the age of 24.
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