Business Support Technician – South St. Keighley ITLSA-Keigh – BD21
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Location: South St. Keighley
Salary: Up to £6,240 – £11,856 per annum dependant on experience
Our client provides consultancy, support and technical resource backfill to large corporations and public sector organisations. This arm of the business provides a wide-range of IT services to smaller businesses and home users
Role involves providing high quality 1st line (and later 2nd line) Windows PC and server product support to small business customers via telephone and remote desktop connection. The role may also involve some on-site installation and support work.
Key responsibilities include:- recording of new support cases in our CRM system, carrying out 1st line support (and possibly 2nd line) to meet Service Level Agreement as per customer’s support contract.
• Clear, confident and approachable telephone manner and good written English skills
• Ability to maintain professionalism at all times.
• Smart appearance required.
• Ability to think clearly, pay attention to details and maintain a cool, calm exterior in challenging situations
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