27/06/2019 Remit Training Southampton SO15 0NP

Aftersales Adviser Apprenticeship VAC-02568

  • Sector: customer service
  • Location: Southampton
  • Salary: 12000.04
  • Level: 2
  • Reference: VAC-02568
Aftersales Adviser Apprenticeship

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As an Aftersales Advisor Apprentice, you will need to be organised, professional, knowledgeable, enthusiastic and well presented. The working environment can be quite competitive and demanding as the focus is always on maximising every opportunity. You will start the apprenticeship as a Aftersales Advisor, with the potential to work your way into one of the two following roles: Parts Advisor or Service Advisor.

Duties in dealership hosting may vary but you will typically include:

To be the first line of communication – meeting and greeting customers and visitors
To receive all incoming telephone calls for the dealership in accordance with company policy
To deal with customer requirements in an efficient and courteous manner, ensuring customer requirements are fully understood to achieve a high standard of customer satisfaction
To ensure highest standards of personal appearance and housekeeping
To promote excellent customer and public relations
Maintaining contact with new and existing customers through telephone and email
Gathering customer data to enable you to keep them updated of promotions
As an Aftersales Advisor Apprentice you will need to demonstrate:
• Knowledge of the West Way Nissan Group
• Confidence, excellent communication skills and an outgoing personality
• A smart and professional appearance and manner
• Good level of numeracy
• Ability to negotiate
• Ability to build and maintain good customer relationships
• Competent IT skills with computers, tablets and smart phones etc
• Excellent organisational skills and the ability to work under pressure
• Ability to work as part of a team as well as on your own caseload of work
• A full driving licence is essential

– Qualification requirements for the West Way Nissan group include Maths & English GCSE grade A-C
– Please expect a call from 0115 975 9550 (Nottingham Number) if you apply for this role.


Location: Southampton

Position Type: Apprenticeship

Sector: Business Services

Working Week: 40 hours per week.

Weekly Wage: £230.77

Application Deadline: 04-08-2019

Possible Start Date: 12-08-2019

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