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Customer Service Administrator – Maternity Cover

  • Location: Poole
  • Salary: 18,000
11/01/2019 The Training room Poole

Customer Service Administrator – Maternity Cover

  • Sector: customer service
  • Location: Poole
  • Salary: 18,000
Customer Service Administrator – Maternity Cover
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  • Maternity cover – 9-month contract
  • £18,000 per annum (pro-rata)
  • Relaxed dress code
  • Onsite parking
  • Free refreshments and soft drinks

Are you passionate about customer service and looking for a new challenge?

Do you pride yourself on your rapport building and people skills?

The Training Room are searching for a new Customer Service Administrator to cover maternity leave on a 9-month contract. If you’d like an exciting new challenge with a forward thinking and dynamic company then keep reading.

The role will support the business with end to end complaints, compliance and the customer service process, providing timely and accurate responses to complaints and other customer service issues in line with business and regulatory practice. This will mean you will often be acting as the face of the organisation, speaking to customers over the phone and communicating with them in writing. A key part of the role will involve investigating complaints; making fair and reasonable decisions about whether to uphold the complaint; and then communicating those decisions to our customers.

What will you be doing?

  • Responding promptly to student queries and questions, whether incoming via telephone or email
  • Improving the overall customer relationships, ensuring that complaints are acknowledged promptly and responded to within set time limits, systematically and fairly
  • Upholding the ‘Treating Customers Fairly’ policy for the business (TCF)
  • Making fair, impartial decisions on whether to uphold a complaint in line with company / regulatory frameworks
  • Keeping accurate and consistent records of investigations and decision making in line with industry best practice standards
  • Supporting the Student Services Manager to maintain the Financial Ombudsman Service relationship
  • Ensure that you are always delivering a student focused service.
  • Monitoring and responding to reviews given on Feefo

The perks of the job!

  • £18,000 per annum (pro-rata)
  • Free onsite parking
  • Holiday entitlement of 32 day per annum
  • Free soft drinks fridge
  • Relaxed dress code
  • Pool table and darts board

What we need from you

  • Exceptional focus aimed at delivering positive customer service outcomes
  • Excellent interpersonal skills
  • Strong attention to detail.
  • Fresh thinking, action-oriented, service-obsessed, team player
  • Proven track record of delivering customer focused outcomes in a regulatory environment
  • Excellent written and oral communication skills (including telephone, Word, Excel, PowerPoint skills)
  • Strong analytical, evaluative, and problem-solving abilities
  • Team Player
  • Excellent communication skills both written and verbal

Interested? Click apply for more information.

Get more details

Do you hold grades A-C Maths and English GCSE's (achieved or predicted)?


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