Customer Service Advisor
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Jaguar Land Rover is the UK’s largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel- drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers and local businesses.
We recognise the importance in identifying talented people to become the next generation of professional retailer employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful Retailer Apprenticeship programme.
The Jaguar Land Rover Customer Service Advisor Apprenticeship
The Jaguar Land Rover Retailer Apprenticeship Programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor actually do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.
As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom based training, e-learning, practical training and application of learning, you will be guided by your trainers and personal mentor along to the road to success.
This apprenticeship combines off-the-job training with on-the-job learning and you will be supported every step of the way.
On successful completion of the two year programme you will receive the following:
- Level 2, progressing to Level 3 Diploma in Customer Service
- 2 x Apprenticeship Completion Certificates (at L2 & L3)
- Brand specific certifications
Minimum entry requirements
GCSE grades A – C (new grades 9 – 4) or equivalent in English, Maths and any other 2 GCSE subjects.
In Scotland, applicants must have or be predicted to achieve National 4 or above in English, Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted.
‘Equivalent’ grades include:
- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)
As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.
Application numbers for the Jaguar Land Rover Retailer Apprenticeship Programme are high so we’re looking for you to demonstrate why you stand out from the crowd.
We’re not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
- A willingness to learn
- Engineering interest
- Quality focus
- Personal responsibility and resilience
There are lots of opportunities to develop your career within our expanding Retailer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry recognised qualification. Embedded within your training are the Jaguar Land Rover global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium and long term career path.
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