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Customer Service Advisor

  • Location: Watford
  • Level: 2, 3
09/07/2019 Vauxhall Watford WD24 6PL

Customer Service Advisor

  • Sector: customer service, motor vehicle
  • Location: Watford
  • Level: 2, 3
Customer Service Advisor
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Vacancy Description

Interested in cars and Customer Service? This is a great opportunity to work for a leading Vauxhall retailer as a Service Advisor.

  • You will be an apprentice in a busy Service Advisor environment.
  • You will carry out tasks relevant to serving customers, dealing with queries, booking in vehicles and processing payments.
  • You will also be partly responsible for maintenance of the Service reception environment.

Training to Be Provided

  • Practical on the job training will be provided at the Employer.
  • You will be working towards an Advanced Apprenticeship (Level 3) along with Functional Skills in Maths & English at Level 2.
  • Training consists of a mixture of one to one learning within the Employer and virtual online training.
  • You will also work towards Vauxhall internal qualifications via My Academy courses.

Skills Required

  • Excellent communication skills
  • Ability to build rapport
  • Excellent planning and organisational skills
  • Ability to prioritise a number of activities
  • Ability to work to tight deadlines
  • Attention to detail and accuracy skills

Qualifications Required

  • GCSE Grades A-C (or equivalent) is preferred but other candidates may apply.
  • Working knowledge of Windows and spreadsheets would be advantageous.

Personal Qualities

  • Adaptable
  • Enthusiastic
  • Customer oriented
  • Committed
  • Self-motivated
  • Flexible
  • Smart, professional attitude & appearance
  • Confident

Things to consider

  • Must live within a realistic commutable distance of the vacancy (This will be dictated by the Employer)

Important Other Information

From 1st April 2016 the National Minimum Wage (NMW) for Apprentices is £3.30 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

Applications will be assessed and interviewed as soon as they are received, which may result in the vacancy closing before the advertised closing date, please apply as soon as possible to avoid disappointment.

Future Prospects

Possible career progression opportunities include Workshop Controller, Service Manager, Aftersales Manager.

Duration – 14 months Standard

Working Week – Monday – Friday (Occasional Saturdays)

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About the Provider

  • About US As the only programme endorsed by Vauxhall Motors Ltd, we have successfully progressed young people, through our Advanced Apprenticeship Programme since 1997 As a provider of Apprenticeships our aim is to deliver a service to both the Apprentice and the Employer that it is recognised for its high quality. Our training is delivered utilising the latest Vauxhall technology to ensure what we deliver can be put into practice in the workplace. 
All of our Apprentices graduate with a Framework/Standards Level 2 and 3 qualification (inclusive of competence and knowledge qualifications VCQ and VRQ),as well as achieving the My Academy Bronze and Silver accreditation for their particular discipline. Third year achiever Apprentices also benefit from recognised Automotive Technician Accreditation(ATA) assessments/award, and the DEFRA award for Refrigerant Handling. 
 Raytheon Professional Services (RPS) As a global partner of Vauxhall Motors Ltd, Raytheon Professional Services is responsible for all Retailer training on behalf of GM and operates under the brand name of ‘MyAcademy’. Included within the training provision Raytheon delivers is the UK Apprenticeship Programme for the following qualifications. Vehicle Maintenance and Repair Vehicle Parts Operations Customer Service

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Apprenticeships

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Apprenticeships are an excellent option for those leaving school to train and learn a role in a hands-on environment. Through apprenticeships, young people get the opportunity to work with experienced professionals who have a wealth of knowledge relating to their chosen scheme, so they can provide young people with support and guidance along the way while they also study towards a professional qualification.

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