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Customer Service Apprentice

  • Location: Suffolk
  • Salary: 10920
  • Level: 2

Customer Service Apprentice

  • Sector: customer service
  • Location: Suffolk
  • Salary: 10920
  • Level: 2
Customer Service Apprentice
Apply Now

Day to Day Duties:
– Receive orders and order updates on a daily basis and enter to the DELREP System.
– Ensure all collections are recorded in the full loads book.
– Monitor driver’s delivery times and enter this information in DELREP.
– Prepare the incoming sheet and distribute daily to suppliers. Notify Coldstore regarding any product returns or rejections.
– Assist in the preparation of the incident report and forward to suppliers.
– Answer telephone calls from suppliers or drivers in a polite, efficient and professional manner and resolve issues.
– Communicate with drivers to ensure customer orders are delivered or collected on time.
– File customer orders and correspondence and ensure this information is accessible should future claims or queries ensue.
– Deal with incoming paperwork to which you have been assigned.
– Assist the Planning team if required.
– Assist the Groupage Manager and team where required to ensure the department is operating in an efficient and professional capacity.

Location: Suffolk

Position Type: Apprenticeship

Sector: Retail

Working Week : Monday to Friday 07:30am – 4pm

Weekly Wage : £210.00

Application Deadline: 14-05-2018

Possible Start Date : 21-05-2018

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