Customer Service Apprentice
Customer Service Apprentice VAC91078972
Excellent opportunity to start your Customer Service career with a dynamic and forward thinking medical practice.
This apprenticeship requires you to apply through the employer’s website.
Monday to Friday 37.5 Hours Per Week
Total hours per week: 37.50
Possible start date
22 Jun 2018
Intermediate Level Apprenticeship
Scanning, photocopying, laminating, faxing, filing and processing documents
Provide a reception service to our patients and visitors
Provide a telephonist service to book appointments, provide information, answer queries and pass on messages
Confidentially maintain computer and paper records of Practice activity and patient information
Maintain pleasant, clean and welcoming office and reception areas
Handle incoming money, prescriptions and other highly confidential and important items
Assist with stationery & stock check
Requirements and prospects
Good verbal and written communication skills
Ability to use initiative, think logically and prioritise according to urgency
Attention to detail whilst being able to multi-task
Knowledge of the GP surgeries and/or the NHS desirable
Pleasant, professional and welcoming manner
Enthusiastic team player
GCSE’s passes are preferred but not essential as Functional Skills in maths and English will be completed.
Level 3 apprenticeship and potential permanent employment for the right candidate.
Things to consider
The Current National Minimum Wage (NMW) rate for apprentices is £3.70 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The minimum wage rates are £4.20 for under 18’s, £5.90 an hour for 18-20 year olds and £7.38 for anyone aged 21 to 24 years old and £7.83 for 25 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
About the employer
Following a successful merger, we are one of the largest GP surgeries in Bournemouth working across 2 sites. A busy, dynamic and forward-thinking organisation working for a diverse and interesting practice population of circa 24,000 patients. We are a cohesive team of staff that has a patient-focused ethos to everything we do. General Practice today is a challenging but exciting place to work.
Hours of work Monday to Friday – 8.30am to 5pm
Shelley Manor Medical Centre
PARAGON SKILLS have the ENERGY & EXPERIENCE to give you the EDGE in kick starting your career. Our Learning and Development Coaches will deliver outstanding teaching and learning to help ENERGISE you to complete your apprenticeship training and leave you confident to EXECUTE tasks to the highest standard. Paragon will provide the training for this apprenticeship within your company’s site therefore there is no need for you to attend an outside training facility at any time.
On completion of this apprenticeship you will receive:
Diploma Level 2 in Customer Service
Functional Skills in Mathematics, English & ICT (if required)
Employment Rights & Responsibilities
Personal Learning & Thinking Skills
Applications for this apprenticeship are being processed by Paragon Skills For Industry
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