13/06/2018 3aaa Tamworth B79 7TA

Customer Service Apprentice VAC001411549

  • Sector: customer service
  • Location: Tamworth
  • Salary: 13.200
  • Level: 2
  • Reference: VAC001411549
Customer Service Apprentice

This listing has expired

Are you interested in Business and Customer Service? Do you have good communication and organisation skills? If so my client is looking for a motivated Customer Services Apprentice to join their highly successful and rewarding Customer Service and Business Admin Team.

Apprenticeship summary
Annual wage

Working week
Mon – Thurs 9:00 – 17:30 Fri 9:00 – 15.00 Total hours per week: 35

Total hours per week: 35.00

Apprenticeship duration
13 months

Possible start date
25 Jun 2018

Apprenticeship level
Intermediate Level Apprenticeship

Reference number

1 available

We are looking for a Digital Marketing Executive to join our tight-knit team based in Nottinghamshire. Due to business growth we are seeking a creative, highly numeric, hard-working, online savvy individual to help drive our digital marketing activities. You will support our Marketing Director to design and execute campaigns within a supportive learning environment, working with some UKs favourite brands to build their business on Amazon. This role is a hands on opportunity to learn how to create and manage Amazon online advertising for our clients, equipping you with the key skills necessary for a career in online marketing.

Duties will include, but are not limited to:

Support our Marketing Director in designing and executing our online marketing campaigns on behalf of our clients
Utilise AMS (Amazon Marketing Services) their advertising platform for the UK, Europe and the US
Report on performance of terms, ads and campaigns
Research and report on client’s products, competitors and markets
On occasion you may be required to travel to client offices or Amazon offices
Other duties as required by the needs of the business

Requirements and prospects
Desired skills
Ability to work independently and to prioritise workload
You will also have good knowledge of IT, excel will be an important tool of the job
Strong numeracy and analytical skills
Open to new challenges and like to take responsibility for new projects and campaigns
Enthusiastic about all things marketing & digital
Keen attention to detail and quality
Good written and verbal communication skills
Personal qualities
Willing to learn with a ‘can do’ attitude
Works well as part of a small team
Desired qualifications
A minimum of 5 GCSE’s C and above including maths, English and ICT (or equivalents).

Future prospects
Possible progression.

Things to consider
The National Minimum Wage for Apprentices is £3.70 per hour as of 1st of April 2018. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.90 an hour for 18-20 year olds; £7.38 for anyone aged 21 to 24 and £7.83 for those over 25.

It is highly important that you do not contact the Employer directly, any attempt of this may invalidate candidate’s application. Should you have any queries regarding your application or the job itself, please contact your 3aaa Training Academy.

Please note this job may expire before the stated date if a suitable applicant is appointed. Likewise, if we have not found the right candidate, the closing date may be extended.

If you hold a full UK driver licence or are currently in the process of learning to drive, please declare this upon submitting your application (please note this isn’t a necessity to this role, unless stated otherwise throughout).

About the employer
Trophy Store is the largest online retailer of trophies, medals and awards in the UK and they also sell into the European market. Offering quality products and outstanding service, the business has had great growth success year on year since its launch in 2009.


Lovell Inifinity House


B79 7TA
Training provider
The Customer Service Practitioner apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.

The apprenticeship will include:

Level 2 Customer Service Practitioner
Level 1 Functional Skills English, maths & ICT (if applicable)
Training and Assessment:
You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:

Business knowledge & understanding
Delivering against your targets
Customer journey knowledge
Business systems and resources
Providing a positive customer experience
Personal development plan
You will also benefit from the following during your apprenticeship:

X1 CPD workshop
X1 Masterclass
X1 End-point assessment preparation workshop
The remainder of your training will be completed within the workplace.

Training provider

Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited

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