Customer Service Apprentice VAC-41332
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You will provide a customer facing service for the organisation by responding to telephone and written customer enquiries, maintain up to date knowledge about our projects, follow administrative processes and share information in order for us to respond to enquiries effectively.
This is an 18-month apprenticeship, studying for the Level 2 or the Level 3 Customer Services diploma.
Main day to day responsibilities
• Delivering a timely, accurate and high quality service to internal and external customers.
• Responding to telephone and written enquiries.
• Undertaking basic research where required.
• Maintaining an overview of Arts Council projects and initiatives, identifying any gaps in information held.
• Acting as an advocate for the Arts Council, representing Customer Services at meetings.
• Providing administrative support to the Head of Customer Services.
Candidates are required to comply with the Arts Council’s Equality and Diversity policy, for which training will be given.
You will work closely with colleagues at all levels across the organisation to ensure consistent information on projects and initiatives is offered to customers and colleagues.
You will be expected to work as part of a team that relies on open communication, flexibility and the ability to work with a diverse range of people.
Our key behaviours
Develops empowering and enduring working relationships with internal and external customers and stakeholders. Networks effectively and shows political awareness. Actively seeks to work with a wide range of people, taking into account people’s diverse backgrounds. Is open and respectful when working with others, within and across teams. Demonstrates equality and respect for diversity. Listens and responds effectively. Shows empathy towards others.
Takes accountability and ownership. Is positive and proactive. Has a ‘can do’ attitude. Takes responsibility for own actions. Shows integrity and delivers on commitments.
Breadth of perspective
Shows interest in our mission and strategic goals. Looks beyond own role and shows understanding of other parts of the organisation. Acts in the interests of the whole organisation – taking a ‘one organisation’ perspective. Understands own role in contributing to organisational success.
Alignment and planning
Plans and prioritises own work effectively, focusing their time on activities in line with organisational goals. Sets appropriate and realistic deadlines. Is methodical and accurate with detail. Monitors and tracks performance against plan. Ensures deadlines are met.
Learning and change
Is open and flexible to change and new ideas. Identifies opportunities for improvements within own work area. Shows lateral thinking to solve problems creatively. Shows commitment to organisational change initiatives. Is flexible to adapt to changing circumstances and new ways of doing things. Is keen to learn and grow, actively seeking out feedback and learning from experience.
Making effective judgements
Analyses effectively and makes balanced and objective judgements. Asks probing questions and consults appropriately. Thinks about the equality, financial and broader impact of decisions. Takes into account stakeholder needs. Is able to think on their feet and make a quick judgement when needed.
Position Type: Apprenticeship
Working Week : 35 Hours Per Week
Weekly Wage : £345.10
Application Deadline: 21-01-2019
Possible Start Date : 28-01-2019
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