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Customer Service apprenticeship

  • Location: Calverton, Nottingham
  • Salary: 111
  • Level: 2
07/10/2018 Aspiration Training Calverton, Nottingham NG14 6FP

Customer Service apprenticeship

  • Sector: customer service
  • Location: Calverton, Nottingham
  • Salary: 111
  • Level: 2
Customer Service apprenticeship
Apply Now

Small dental practice located in Calverton, Nottingham.

A Customer Service apprenticeship position at Calverton Dental Practice in Calverton, Nottingham.

This Customer Service apprenticeship position will involve the following duties:

Opening Up;

 

· Make sure all the computer is on and day lists are being printed for that day

· Open the waiting room (lights, blinds, tv and windows)

· Unlock all the cupboards and take the cash box to reception and take the prescription pad to surgery

 

Daily Jobs

· Greet patient as soon as they arrive at the Reception and hand over forms to sign and then give them their medical history to update and their x-rays.

· Answer and deal with incoming phone calls

· Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens,

· forms patient cards

· Receive, sort and distribute daily mail/deliveries

· Maintain office security by following safety procedures and controlling access via the reception desk

· (monitor logbook, issue visitor badges)

· Keep updated patient records (by asking patient if there was any changed then update on the system)

· Booking appointments (only book emergences if the patient has, excess bleeding, excess swelling or uncountable pain where pain killers aren’t taking it off or if we have a gap)

· Checking tomorrows day cards (dentist and Hygienist)

· Perform other clerical receptionist duties such as filing, photocopying and getting out future day lists

 

Closing Down;

· Close down paragon but leave computer on

· Shut all windows

· Tv turned off

· Cashed up

· Money box put away

· Prescription pad away

· Cupboard locked

· All blinds shut

  • GCSE A-C in Maths, English and ICT or equivalent. 
  • Outgoing personality
  • Commitment to a pathway of learning in a vocational setting
  • Willingness to work as part of a team
  • Be able to work using own initiative
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