Customer Service Apprenticeship
Customer Service Apprenticeship VAC001393053
Do you want to work for a leading company in the property industry, making moments matter? Then this fantastic opportunity could be for you! Apply today.
Monday – Friday plus every other Saturday. Shift patterns TBC.
Total hours per week: 43.00
(the hours are based on the candidate being over 18)
Possible start date
09 Jul 2018
Intermediate Level Apprenticeship
Here at Countrywide, property is all about creating moments that matter. Handing over the keys to that all-important first home, helping a retired couple to downsize – and everything in between.
As an Apprentice Negotiator with us, you’ll be at the heart of all of that. You’ll create seamless experiences that put our customer’s front and centre.
In return, we’ll give you everything you need to hone your skills and progress your career. This is your opportunity to make every property more than a home – to be part of some of the most important decisions in people’s lives.
You’ll work in both sales and lettings, building up your knowledge and expertise in both areas helping you to deliver a brilliant customer experience all while working towards your Customer Service Practitioner level 2 apprenticeship.
Not only will you be supported by your line manager, you’ll also be allocated an experienced buddy, attend training with our Learning and Development team and have your own dedicated training officer from our training provider.
This is a 14 month fixed term apprenticeship and as you move through the programme you’ll be given more and more responsibilities. On successful completion of the programme you’ll move into a permanent role as a Negotiator.
Learning doesn’t stop once you’re completed the programme, we are passionate about giving our people the skills to succeed and have a fantastic Learning and Development team to support your career progression.
Requirements and prospects
You’ll demonstrate excellent customer service and sales skills.
You should be a clear and professional communicator – as good at listening to others as you are at speaking with them.
Strong organisation, planning and problem-solving skills are a must and, like everyone here, you’ll need to be self-aware, a great team player and always looking to work in collaboration with your customers as well as your colleagues.
We’ll also want to see the kind of energy and drive it takes to deliver results, and a people first approach.
You’ll demonstrate sound judgement and your resilience means you see setbacks not as obstacles, but as opportunities.
GCSE maths and English at Grade C minimum is required (or equivalent)
A full, clean driving license is essential
On successful completion of the programme there will be a salary increase as well as commission which could take your earnings up to £22,000 OTE
About the employer
At Countrywide, our passion for property and strong focus on people set us apart. We don’t see buying, selling, renting and letting as processes – for us, they’re all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we’re always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.
We offer full induction training as well as support for your ongoing development and progression. That will include informal training programmes as well as more structured learning initiatives. It’s all about making sure you get the satisfaction you need to be at your best.
As an Apprentice Negotiator you will also work towards completing your apprenticeship in Customer Service alongside internal training courses to develop your knowledge, skills and behaviours.
Make it more than a home. Apply now.
1 Winckley Street
Your full role and responsibilities will be set out by your employer, Countrywide. Countrywide will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning 20% will be incorporated as part of your working day.
If successful, you will complete a Customer Service Practitioner apprenticeship programme delivered through Countrywide’s dedicated training provider, Interserve Learning & Employment.
ESG (SKILLS) LIMITED
Applications for this apprenticeship are being processed by Interserve Learning & Employment
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