16/08/2019 Juniper Training Wolverhampton WV4 4DF

Customer Service Apprenticeship VAC001567684

  • Sector: customer service
  • Location: Wolverhampton
  • Salary: ‭7,605‬
  • Level: 2
  • Reference: VAC001567684
Customer Service Apprenticeship

This listing has expired

Apprenticeship summary

Duties to include:

  • Internal Sales
  • Filing
  • Order processing
  • Preparing Quotes
  • Answering phones

Requirements and prospects

Desired skills

  • To be a strong communicator, both written and particularly verbal
  • Quick thinker and fast reactor
  • Good attention to detail with the ability to prioritise workload
  • Excellent IT skills are essential using e-mail
  • Customer Service experience is desirable

Personal qualities

  • Have a high level of drive with the ability to build relationships internally and externally
  • Ability to work on your own initiative and also be part of a team
  • Self motivated with the desire to succeed
  • Punctual and committed
  • Position ‘can do’ attitude

Desired qualifications

English and maths Level 2.

Future prospects

Possible full time position after successfully completing the apprenticeship.

Things to consider

Commitment is key to all apprenticeships; therefore, all apprenticeship durations will take a minimum of a year to complete.

Including working fulltime, we expect you to complete all your modules for the programme.

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

Training provider

  • Level 2 – Customer Service Practitioner standard
  • Functional Skills if required
  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibilities
  • Customer experience
  • Product and service knowledge

Apprenticeship standard
Customer service practitioner

Training provider
JUNIPER TRAINING LIMITED

Applications for this apprenticeship are being processed by Juniper Training Ltd

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