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Customer Service Apprenticeship

  • Location: Bury
  • Salary: 8,273
  • Level: 2
  • Reference: VAC91076892

Customer Service Apprenticeship VAC91076892

  • Sector: customer service
  • Location: Bury
  • Salary: 8,273
  • Level: 2
  • Reference: VAC91076892
Customer Service Apprenticeship
Apply Now

Looking to start your career in customer service and develop and learn new skills? C Brown & Sons are looking for an aspiring individual to undertake their apprenticeship and join their growing and valued company. Interested? Apply Now!

This apprenticeship requires you to apply through the employer’s website.

Apprenticeship summary
Weekly wage
£159.10

Working week
Monday to Friday 37 Hours Per Week

Total hours per week: 37.00

Apprenticeship duration
12 months

Possible start date
13 Jul 2018

Apprenticeship level
Intermediate Level Apprenticeship

Reference number
VAC091076892

Positions
1 available

While working towards your Level 2 customer service qualification, delivered by Paragon Skills, you will be working with C Brown & Sons completing the following:

Following up customer enquires
Record lost order details
Ensuring C.Brown’s service and quality levels are maintained
Checking outstanding orders
Liaising with production, purchasing and transportation departments
Raising credit notes
Keeping records up to date
Learning and becoming competent with in-house systems
The working week will be 37 hours per week and will be Monday to Friday. The working hours are Monday – Thursday; 08:30 to 17:00, and 08:30 to 15:00 on Fridays.

Application Process:

APPLY – via GetMyFirstJob using the link above. Please upload your CV to your profile
PHONE – We will call you to discuss your application and CV
EMPLOYER – we will send suitable CVs to the employer for consideration
INTERVIEW – if you are selected for interview we will contact you to arrange a date and time
Requirements and prospects
Desired skills
Computer literate – knowledge of Microsoft Office programmes
Able to build professional working relationships
Strong Literacy and Numeracy skills
Good communication skills
Good telephone manner
Attention to detail
Professional
Personal qualities
Confident
Able to work in a team and individually
Friendly
Enthusiastic
Desired qualifications
There are no specific qualifications required for this position, but strong GCSE grades or equivalent and some experience within customer service would be advantageous.

Future prospects
There are multiple internal progression routes for the successful candidate upon completion of the apprenticeship. These can be discussed with you throughout the apprenticeship.

Things to consider
The Current National Minimum Wage (NMW) rate for apprentices is £3.70 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The minimum wage rates are £4.20 for under 18’s, £5.90 an hour for 18-20 year olds and £7.38 for anyone aged 21 to 24 years old and £7.83 for 25 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer
One of the Largest independently owned steel stockholders in the UK, family owned, 72 years old offering a complete service in steel with an average turnover of in excess of £55 million.

Employer
C Brown & Sons (Steel) Ltd

Address
Unit 6

Brenton Business Complex

Bury

BL9 7BE
Training provider
Paragon Skills are one of the leading training providers in the country. We have the ENERGY & EXPERIENCE to give you the EDGE in kick starting your career. Our Personal Tutors will deliver outstanding teaching and learning to help ENERGISE you to complete your apprenticeship training and leave you confident to EXECUTE tasks to the highest standard. With this apprenticeship you will complete the following qualifications:

Level 2 Diploma in Customer Service
Functional Skills in Maths & English
Employment Rights and Responsibilities
Personal Learning & Thinking Skills
All training will be delivered in the work place with no requirement for day release to college. You will be mentored by experienced members of staff while developing your skills to a nationally recognised industry standard.

Training provider
Paragon

Applications for this apprenticeship are being processed by Paragon Skills For Industry

Apply Now

Do you hold grades A-C Maths and English GCSE's (achieved or predicted)?

 Yes
 No

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