Customer Service Apprenticeship
Customer Service Apprenticeship VAC91084134
Calling all customer service orientated individuals looking to start their career the right way. Blossom in a varied and intriguing role with Mazda; a globally recognised company offering unlimited development opportunities. Interested? Apply today!
Monday to Friday, 40 hours per week; shifts TBC.
Total hours per week: 40.00
Advanced Level Apprenticeship
Kick start your career with a interesting and varied role working with Magna Mazda in Salisbury. While working alongside a dedicated and knowledgeable workforce and your training provided by Paragon Skills, you will be actively working towards your Level 3 Customer Service Qualification.
While completing this course, your day to day duties as a member of the After Sales Team, will include, but are not limited to:
Handling enquiries face to face, via the telephone and emails
Following up servicing paperwork and documents
Creating, Gathering and Printing Job Cards
Using computers and updating in-house computer systems
Identifying vehicle parts and distributing to customers
Stock control and management
Returns and Refunds
The working week is Monday to Friday and will consist of 40 hours per week.
APPLY – via GetMyFirstJob using the link above. Please upload your CV to your profile
PHONE – We will call you to discuss your application and CV.
EMPLOYER – we will send suitable CVs to the employer for consideration
INTERVIEW – if you are selected for interview we will contact you to arrange a date and time
Requirements and prospects
Strong communication skills
Good written and oral English
Confident telephone manner
Enthusiastic and outgoing
Keen to learn and develop
GCSE or equivalent grades of C and above in both math and English are essential and some experience within customer service would be advantageous.
Upon successful completion of the apprenticeship there will be potential for further training and development and could be the possibility to become a valued After Sales Team Member.
Things to consider
The Current National Minimum Wage (ANMW) rate for apprentices is £3.70 per hour. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. After the 1st April 2018 the minimum wage rates are £5.90 an hour for 18-20 year olds and £7.38 for anyone aged 21 to 24 years old and £7.83 for 25 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
About the employer
Magna Mazda has been selling, servicing, & MOT testing Mazda vehicles in Dorset, Hampshire and Wiltshire since 1983. The entire Mazda range is on display at all our dealerships in Christchurch, Poole, Salisbury, Southampton & Weymouth with a comprehensive selection of pre-owned Mazda approved used vehicles. They have over 11 showrooms and all work to the same exacting standards and attention to detail and customer service .They are an innovative and forward thinking company offering , a varied type of apprenticeship both dealing with customers and also the trade in an aftersales role. A great chance to start working within a main dealer chain with plenty of scope for career advancement.
Magna Motor Co
Paragon Skills are one of the leading training providers in the country. We have the ENERGY & EXPERIENCE to give you the EDGE in kick starting your career. Our Personal Tutors will deliver outstanding teaching and learning to help ENERGISE you to complete your apprenticeship training and leave you confident to EXECUTE tasks to the highest standard. With this apprenticeship you will complete the following qualifications:
Level 3 Diploma in Customer Service
Functional Skills in Maths & English
Employment Rights and Responsibilities
Personal Learning & Thinking Skills
All training will be delivered in the work place with no requirement for day release to college. You will be mentored by experienced members of staff while developing your skills to a nationally recognised industry standard.
Applications for this apprenticeship are being processed by Paragon Skills For Industry
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