29/05/2018 Interserve Liverpool L12 7JB

Customer Service Practitioner Apprentice VAC001398740

  • Sector: customer service
  • Location: Liverpool
  • Salary: 7.503
  • Level: 2
  • Reference: VAC001398740
Customer Service Practitioner Apprentice

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We are delighted to welcome you to Whitegates. We are recruiting for a Customer Service Practitioner apprentice! If you want to start building your career in the Property Sector, apply today!

 

Apprenticeship summary
Weekly wage
£144.30
Working week
Monday to Saturday (shifts to be confirmed)

Total hours per week: 39.00

Apprenticeship duration
14 months

Possible start date
04 Jun 2018

 

Apprenticeship level
Intermediate Level Apprenticeship

Reference number
VAC001398740

Positions
1 available

As a Customer Service Practitioner apprentice at Whitegates, your daily duties will include:

Deal with customers enquiries, via email, face to face and over the telephone
Use customer service as a competitive tool
Deal with customers electronically
Make telephone calls both marketing and also to customers
Communicate using customer service language
Follow rules to deliver customer service
Maintain a positive and customer friendly attitude
Adapt your behaviour to give a good customer experience
Give customers a positive impression of yourself and your organisation
Promote additional products and services
Go the extra mile for the customers
Requirements and prospects
Desired skills
Delivery of reliable customer service
The ability to recognise diversity when delivering customer service
Some Knowledge of bespoke software
Punctual
Great telephone manner
Great listening skills.
Personal qualities
Work as a professional with a diplomatic approach
Friendly
Organised
Responsible
Attention to detail
Hardworking
Willing to learn
Keen to succeed within their chosen career
Passionate about building a career.
Desired qualifications
5 GCSE’s grades 4 – 9 including Maths and English or equivalent would be distinct advantage, although not essential for this position.
Future prospects
Upon completion of the apprenticeship programme you may be offered the opportunity to progress within the company.

This could include:

The opportunity of a permanent position within the business.
The opportunity to progress on to an Advanced Customer Practitioner apprenticeship programme with Interserve Learning and Employment.
About the employer
We are passionate and proud to have helped thousands of local people move for over 30 years… so let’s get you moving!

Accessible 24/7
Local Professional Property Experts
Friends & Family Recommend Us
So if you’re looking to sell, buy or rent Whitegates Prenton are driven to do the right thing for all our customers.

Feel free to pop in for a Cuppa with your friendly local estate agent & we are more than happy to discuss your needs: whether that’s a house valuation, property management or properties to rent, we have the expertise.

Employer
Whitegates

Address
74 Mill Lane

West Derby

Liverpool

L12 7JB
Training provider
Your full role and responsibilities will be set out by your employer. Whitegates Estate Agent will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
If successful, you will complete an Customer Service Practitioner apprenticeship level 2programme delivered through Whitegates Estate Agent’s dedicated training provider, Interserve Learning & Employment.

Training provider
ESG (SKILLS) LIMITED

Applications for this apprenticeship are being processed by Interserve Learning & Employment

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