10/07/2018 Interserve Liverpool

Customer Service Practitioner Apprentice VAC001422145

  • Sector: customer service
  • Location: Liverpool
  • Salary: 7,504
  • Level: 2
  • Reference: VAC001422145
Customer Service Practitioner Apprentice

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We are delighted to welcome you to Whitegates. We are recruiting for a Customer Service Practitioner apprentice If you want to start building your career in the Property Sector, apply today

Apprenticeship summary
Weekly wage
Working week
Monday to Saturday (shifts to be confirmed)

Total hours per week: 39.00
Apprenticeship duration
14 months
Possible start date
06 Aug 2018

Apprenticeship level
Intermediate Level Apprenticeship
Reference number
1 available
As a Customer Service Practitioner apprentice at Whitegates, your daily duties will include:

Deal with customers enquiries, via email, face to face and over the telephone
Use customer service as a competitive tool
Deal with customers electronically
Make telephone calls both marketing and also to customers
Communicate using customer service language
Follow rules to deliver customer service
Maintain a positive and customer friendly attitude
Adapt your behaviour to give a good customer experience
Give customers a positive impression of yourself and your organisation
Promote additional products and services
Go the extra mile for the customers

Requirements and prospects
Desired skills
Delivery of reliable customer service
The ability to recognise diversity when delivering customer service
Great telephone manner
Great listening skills.
Personal qualities
Work as a professional with a diplomatic approach
Attention to detail
Willing to learn
Keen to succeed within their chosen career
Passionate about building a career.
Desired qualifications
5 GCSE’s grades 4 – 9 including Maths and English or equivalent would be  distinct advantage, although not essential for this position.
Future prospects
Upon completion of the apprenticeship programme you may be offered the opportunity to progress within the company.

This could include;

The opportunity of a permanent position within the business.
The opportunity to progress on to an Advanced Customer Practitioner apprenticeship programme with Interserve Learning and Employment.

About the employer
We are passionate and proud to have helped thousands of local people move for over 30 years… so let’s get you moving!

Accessible 24/7
Local Professional Property Experts
Friends & Family Recommend Us
So if you’re looking to sell, buy or rent Whitegates are driven to do the right thing for all our customers.

Feel free to pop in for a Cuppa with your friendly local estate agent & we are more than happy to discuss your needs: whether that’s a house valuation, property management or properties to rent, we have the expertise.

Unit 16

Sefton Lane Industrial Estate




L31 8BX

Training provider
Your full role and responsibilities will be set out by your employer. Whitegates Estate Agent will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
If successful, you will complete an Customer Service Practitioner apprenticeship  programme delivered through Whitegates Estate Agent’s dedicated training provider, Interserve Learning & Employment.
Functional skills in English and maths if required
Apprenticeship standard
Customer service practitioner
Training provider

Applications for this apprenticeship are being processed by Interserve Learning & Employment

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