Customer Services Apprentice VAC001412623
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If you’re the Apprentice we’re looking for, you will be someone not afraid of hard work, have an absolute commitment to deliver an outstanding customer service, be prepared to go the extra mile, be able to prioritise your workload to meet customer deadlines, have fantastic organisational skills and communicate with people at all levels.
Monday – Friday 8.30am – 5.00pm.
Total hours per week: 37.50
Possible start date
26 Jun 2018
Intermediate Level Apprenticeship
You will work closely with the Head of Operations, the Business Development Manager and the Finance and Warehouse Departments.
Your main duties will include
Ensuring excellent customer service is delivered at all times to meet our customer’s expectations
Answering the telephone in a professional manner and ensure all queries are dealt with and resolved to the customer’s satisfaction within company guidelines
Provide ad hoc administrative support to the sales team
Be flexible and assist other departments with their work load as and when necessary
Assist with the creation of customer logins and instruction sheets
Pro-actively keep customers updated and informed of the status of their orders – communicating out of stocks, delays and estimated delivery dates by email or telephone. This also includes recovering and / or limiting any sales losses
Requirements and prospects
Hardware and software skills
Ability to use initiative
Work well independently as well as in a team
A minimum of 5 GCSEs at grade C and above including Maths, English and ICT (or equivalents).
The possibility of a permanent position for the right candidate.
Things to consider
Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.70 per hour. This is the legal minimum pay per hour applying to 16-18-year-old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For Apprentices 19 or over who have completed their first year and are continuing their Apprenticeship, the National Minimum wage appropriate to their age applies.
It is highly important that you do not contact the Employer directly – any attempt of this may invalidate the candidate’s application. Should you have any queries regarding your application or the job itself, please contact your 3aaa Training Academy.
Please note this job may expire before the stated date if a suitable applicant is appointed. Likewise, if we have not found the right candidate, the closing date may be extended.
If you hold a full UK driver licence or are currently in the process of learning to drive, please declare this upon submitting your application (please note this isn’t a necessity to this role, unless stated otherwise throughout).
About the employer
Dencowear began as a small family business in 1966 and has since grown into a successful manufacturer and supplier of work wear.
Dencowear is a leading manufacturer of healthcare and medical wear in the UK.
So you’ll be part of an award winning ambitious work wear company with a desire to exceed the expectations for our customers.
The Customer Service Practitioner Apprenticeship programme is designed to provide training to develop excellent interpersonal communication, personal organisation, presentation and self-development skills.
The Apprenticeship will include:
Level 2 Customer Service Practitioner
Level 1 Functional Skills English, Maths and ICT (if applicable)
Training and Assessment:
You will be invited to full-day workshops within your local academy to enrich your learning experience. Some of these will include:
Business knowledge and understanding
Delivering against your targets
Customer journey knowledge
Business systems and resources
Providing a positive customer experience
Personal development plan
You will also benefit from the following during your Apprenticeship:
X1 CPD workshop
X1 End-point assessment preparation workshop
The remainder of your training will be completed within the workplace.
ASPIRE ACHIEVE ADVANCE LIMITED
Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited
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