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CUSTOMER SERVICES APPRENTICE

  • Location: Manchester
  • Salary: 13,500
  • Level: 2
  • Reference: 31233
20/08/2019 The Growth Company Manchester M21 7QP

CUSTOMER SERVICES APPRENTICE 31233

  • Sector: customer service
  • Location: Manchester
  • Salary: 13,500
  • Level: 2
  • Reference: 31233
CUSTOMER SERVICES APPRENTICE
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About this opportunity

An exciting opportunity working as a Customer Service Apprentice. Responsible for completion of specified administrative tasks within the Customer Access Hub, working with internal and external customers to ensure a timely and satisfactory resolution

A normal day would include:

• Meet with your support leads(s) to start the day
• Look at the overnight tasks assigned to you for the day
• Prioritise additional tasks as they may come through in the day and accommodate
• Plan your day to ensure that time bound activities are performed within agreed timescales
• Ensure accurate record keeping is maintained via relevant systems
• Shadow and observe more complex roles within the team in order to better understand wider business issues
• Liaise with the internal customers to help resolve tasks and issues
• Debrief with your support lead(s)

What you could go on to do:
After 18 months you would have gained enough knowledge to consider one of the range of roles within the Customer Hub such as Customer Contact Officer, Customer Contact Specialist or Planning officer . The experience gained within the Customer Hub also gives a good insight into a range of roles within Great Places.

How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. The employer will also provide you with a workplace mentor to support your development within the role as well as lots of additional training and development opportunities and enable you to participate in a range of organisational projects to enhance the skills you develop even further.

What will happen next:
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

What you should have to apply

• GCSE level C/4 or equivalent in English and Maths

Personal Qualities

• Personally positive and highly motivated with a flexible approach
• A high level of attention to detail and a commitment to quality and excellence
• The ability to work well during periods of change or uncertainty
• Able to work as part of a team as well as on own initiative
• Professional and value led with integrity, inclusivity and respect for diversity
• Commitment to work in partnership with others for the benefit of Great Places
• Ability to work flexibly and when needed outside normal working hours
• Ambitious with a personal drive to succeed
• Ability to perform under pressure and persists in the face of adversity
• Takes ownership of work and follows through to a satisfactory conclusion
• Able to live the organisations values and demonstrate the ability to create effective working relationships in line with these
• Work effectively under one-to-one guidance and as part of a wider team
• Ability to understand one strength and limitations within the role

Skills

• A requirement to meet the key criteria for and undertake training as required under the Apprenticeship programme
• Methodical approach to solving queries
• Ability to work on own initiative, but understand level of responsibility within the team
• Ability to interact with a wide range of people
• Ability to prioritise work and manage a number of tasks concurrently
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Good written and verbal communication
• Ability to work effectively with colleagues and other stakeholders to give information/find information/resolve problems
• Organisation and ability to time-manage work load
• Able to deliver a high standard of customer service
• The ability to develop and project a positive image of Great Places through personal, written and oral skills

Get more details

Do you hold grades A-C Maths and English GCSE's (achieved or predicted)?

 Yes
 No

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