Customer Services Apprenticeship

  • Sector: customer service
  • Location: Sheffield
Customer Services Apprenticeship

This listing has expired

Job number:
UK06184
Company/Division:
Gas & Water
Career area:
Apprentice/Interns
Country:
UK
Region/State:
Yorkshire and Humber
City:
Sheffield
Position type:
Full Time
Job type:
Apprentice

About the role
Balfour Beatty Gas and Water offers a comprehensive training programme in Customer Services and work planning with the opportunity of completing industry vocational qualifications. You will provide effective, efficient coordination of works in a customer focussed environment based in Sheffield

What you’ll be doing
As a Customer Services apprentice, you will be:
• Taking calls from the public and assisting with enquires
• Use of works management system to plan defects to work gangs
• Liaising with operational staff to ensure works take place
• Production of up to date information, newsletters, communications
• Assisting in planning, organising and attending events
• Use a variety of Microsoft Packages (including Word, Excel and PowerPoint) as well as bespoke software being comfortable with data
• Be confident and willing to deal with a wide range of people, internal and external
• Someone that likes to work in a diverse team and is quick to learn a wide range of activities to meet the needs of the business
• Someone who has a can do attitude and keen to ask questions and develop own knowledge
• Be willing to cover various office hours to provide appropriate cover and flexibility
• Have an eye for detail and a willingness to understand the scope of the business service provided.
Who we’re looking for
You will have a minimum of 5 GCSE’s A*-C including Maths & English coupled with an interest in customer services and planning of works. You will have a basic knowledge of MS packages including Outlook, Word and Excel. Having a friendly, flexible approach to your working day and a willingness to learn and adapt to an ever changing environment will be essential for this role.

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