10/07/2019 QA integration Bristol BS8 1HP

Customer Support Apprentice

  • Sector: admin, business admin law
  • Location: Bristol
  • Salary: 10000
  • Level: 2
Customer Support Apprentice

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Employer description: 

Bud’s Software is a powerful and intuitive apprenticeship management platform designed to simplify the delivery of apprenticeships and bring the many processes together within a single system. Bud seamlessly combines application management, programme creation, learning delivery, workforce and learner reporting, funding management and more. 

Main role and responsibilities: 

  • Working alongside both the Development team and the Commercial team 
  • Provide technical support up to 1stline 
  • Assist with triaging incidents and tickets received, logging information in Zendesk 
  • Assist with resolution, with proactive monitoring of incidents 
  • Escalation of tickets to colleagues for 2nd/ 3rd line support 

Desirable skills: 

  • Excellent communication skills, both written and verbal 
  • Strong problem-solving skills 
  • Customer services 
  • Technical IT knowledge would be beneficial, but is not essential 

Personal qualities: 

  • Ambitious 
  • Positive can-do attitude 
  • Pride in delivering to our promises 
  • Team working skills 
  • Desire for self-improvement 
  • Interest in technology
  • Team player 

Desired qualifications: 

A minimum of 5 GCSE’s (grade A*-C) including English and Maths. 

Future prospects: 

Upon completion of your apprenticeship, you will have the opportunity to join the business as a permanent member of staff or progress onto a more advanced qualification. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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